Brenda Picado
Grand Prairie,TX
Summary
High performing Care Coordinator with a passion for the Medical Field, having years of experience impacting positive organizational outcomes through patient preparation, effective communication, and attention to detail. Confident in ability to collaborate with cross functional teams to solve complex, high-stakes problems. Commitment to contiguous improvement and contributing to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
LifeStance Health
Plano, TX
01.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with Psychiatrists to ensure patients received appropriate services and resources.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Private Nanny
Private Family
Dallas, TX
02.2020 - 12.2022
- Regularly traveled with family to help with vacation activities and childcare.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Customer Care Representative
Trinity Broadcasting Networks
Dallas, TX
10.2017 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Education
2021-2023 - Online Program
Grand Canyon University
Phoenix, AZSkills
- Bilingual Spanish Speaker
- HIPAA Compliance
- Experience with EMR system (eClinicalWorks Software)
- Organizational Skills
- Appointment Scheduling
- Preparing vaccines
- Taking patients vitals
- Sending out imaging orders and referrals
Certification
CPS Certification
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
LifeStance Health
01.2022 - Current
Private Nanny
Private Family
02.2020 - 12.2022
Customer Care Representative
Trinity Broadcasting Networks
10.2017 - 01.2020
2021-2023 - Online Program
Grand Canyon University