Sarah Ratliff
Washington Court House,OH
Summary
Dependable medical team member with eight years of experience in the medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
10
10
years of professional experience
Work History
LPN Team Lead
HealthSource of Ohio
04.2019 - Current
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
RMA
Adena Regional Medical Center
01.2014 - 04.2019
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Education
Certificate - Nursing
Hondros College of Nursing
Westerville, OH04.2018
Associate of Science - Medical Assisting
Daymar College
Chillicothe, OH04.2013
High School Diploma -
Miami Trace High School
Washington Court House, OH05.2009
Skills
- Medical records management
- Regulatory compliance
- Documentation procedures expert
- Medical terminology knowledge
- EMR Systems
- Documenting Vital Signs
- Charting and Recording
- Patient Triaging
Timeline
LPN Team Lead
HealthSource of Ohio
04.2019 - Current
RMA
Adena Regional Medical Center
01.2014 - 04.2019
Certificate - Nursing
Hondros College of Nursing
Associate of Science - Medical Assisting
Daymar College
High School Diploma -
Miami Trace High School
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