Sarah Redd
San Pedro,USA
Summary
Accomplished Senior Administrative Assistant enthusiastic about supporting the needs of departments, offices and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people, and materials. Ready to apply 9 years of experience to challenging new role with room for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Class Action Operations Clerk
Verita Global
El Segundo, California
07.2024 - 09.2025
- Processed and organized incoming class action claims efficiently.
- Streamlined contract review process, reducing turnaround times for legal documentation.
- Managed filing systems to ensure accurate documentation and retrieval.
- Assisted in data entry tasks, maintaining high accuracy and consistency.
- Trained new clerical staff on procedures to boost team productivity.
- Provided comprehensive clerical support through document management and email correspondence.
- Oversaw operation of office equipment to enhance workflow efficiency.
Administrative Assistant II
Naked Cowboy Oysters
Palos Verdes Estates, CA
03.2021 - 09.2022
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed executive calendars, scheduling meetings, and appointments and coordinating travel arrangements to optimize time.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Business Analyst
American Honda Motor Co., Inc
Torrance, CA
04.2018 - 04.2020
- Lead development of business cases across multiple new business ideas simultaneously to assess overall business viability and help decide concept go/no go - research, pull, and analyze data, build predictive models, report data
- Strategy & Business Planning - support Product Owners by leveraging business cases, and market/competitive analyses to determine business requirements and strategic recommendations for new products
- Support Group Product Lead - Business to develop business strategy in support of the goal of expanding access to the Honda brand beyond owning & leasing
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Technology Support Specialist
American Honda Motor Co., Inc
Torrance, CA
07.2016 - 04.2018
- Educate customers on systems and technology that affect quality of service and products
- Troubleshoot technical issues with customers
- Accurately documenting customer records including, essential information that was necessary to resolve customer's concern
- Managed over 50 customer calls per day
Administrative Assistant
Dandoy Glass Co.
Torrance, CA
09.2015 - 05.2016
- Provided excellent customer service and interpersonal communication skills
- Answered phones, scheduled appointments, and handled customer service issues in a courteous timely manner
- Successfully managed multiple secretarial projects simultaneously
- Handled the majority of accounts receivable and payable
Youth Centre Manager
Aisling Project
Ballymun, Ireland
06.2015 - 08.2015
- Supervised after school intervention for children at risk as we maintained a healthy & safe environment
- Provided a range of developmental activities in large and small group settings
- Identified and responded to camper behavioral issues, and reported concerns
- Contributed to verbal and written evaluations, activity planning, and administration
Education
Bachelor of Arts - Business Administration and Management
Arizona State University
Tempe, AZ05.2015
Skills
- Administrative coordination and office management
- Litigation support and legal research
- Record keeping and document preparation
- Customer service and satisfaction
- Document management
Certification
- Intro to Data Analytics Certification, IBM Skills Network, 09/22, Present
- Intro to Relational Database and SQL, Coursera Project Network, 11/22, Present
- The Complete SQL and MySQL Course, Udemy Online, 12/22, Present
- Driver's License
- NMLS License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Class Action Operations Clerk
Verita Global
07.2024 - 09.2025
Administrative Assistant II
Naked Cowboy Oysters
03.2021 - 09.2022
Business Analyst
American Honda Motor Co., Inc
04.2018 - 04.2020
Technology Support Specialist
American Honda Motor Co., Inc
07.2016 - 04.2018
Administrative Assistant
Dandoy Glass Co.
09.2015 - 05.2016
Youth Centre Manager
Aisling Project
06.2015 - 08.2015
Bachelor of Arts - Business Administration and Management
Arizona State University
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