Sarah R. Groves
Millville,N.J.
Summary
To further my knowledge of patient care and continue my education in the medical field.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/ Collections/Billing Assistant
Arthritis & Rheumatology Associates of South Jersey, P.C.
Vineland, NJ
10.2026 - Current
- Verified insurance eligibility and processed prior authorizations for specialty care services.
- Managed patient records, filing, and document updates within electronic health record systems.
- Scheduled patient appointments and coordinated follow-up visits to support daily clinical workflow.
- Answered multi-line phones and directed inquiries to appropriate clinical or administrative staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted patients with check-in, paperwork, and appointment logistics in a professional manner.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Processed patient billing inquiries and resolved account discrepancies using medical practice billing systems.
- Posted insurance and patient payments accurately, maintaining current account balances and ledger records.
- Reviewed claims for missing information and corrected errors before submission to carriers.
- Verified insurance coverage details and updated patient demographic information for billing accuracy.
- Assisted with accounts receivable follow-up by tracking unpaid claims and pending patient balances.
- Generated and mailed billing statements while maintaining confidentiality of protected patient information.
- Communicated with patients regarding charges, payments, and explanation of benefits questions.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted customers and third party payers to pursue payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
Administration
Excelcare Alliance, LLC
Vineland, N.J.
07.2011 - 10.2015
- Streamlined the leave administration process with detailed documentation and clear communication.
- Streamlined clinic operations with effective communication between providers, support staff, and administration.
- Increased operational efficiency through continuous improvement initiatives in the administration process.
- Provided comprehensive financial analysis for informed decision-making in trust administration.
- Managed daily administrative tasks, including scheduling, correspondence, and record maintenance.
- Coordinated calendars, meetings, and travel arrangements with attention to detail.
- Processed documents, data entry, and filing to support office operations.
- Maintained accurate databases and updated confidential records in organized systems.
- Assisted staff and visitors by resolving routine questions and requests promptly.
- Prepared reports, memos, and meeting materials for internal distribution.
- Streamlined office workflows by improving document tracking and retrieval procedures.
- Monitored supply inventory and coordinated replenishment to prevent administrative delays.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference for all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date databases of contacts, facilitating quick and efficient communication.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Collected, arranged, and input information into a database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Office Manager, MA, Billing, Receptionist
Vineland Medical Associates
Vineland, N.J.
10.2006 - 10.2015
- Oversee daily office operations, ensuring efficient patient flow and administrative coordination.
- Manage staff schedules, task assignments, and coverage to support consistent clinical operations.
- Coordinate patient registration, insurance verification, and appointment scheduling with accuracy.
- Maintain medical records, documentation, and confidentiality standards in alignment with compliance requirements.
- Reconcile billing issues, process claims, and support revenue cycle follow-up.
- Supervise inventory ordering, vendor communication, and supply control for office readiness.
- Resolve patient and staff concerns promptly, improving service quality and workflow continuity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with the utmost confidentiality, maintaining trust and integrity.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Coordinated with the IT department to upgrade office technology, enhancing overall efficiency and data security.
- Monitored the front areas so questions could be promptly addressed.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Completed bi-weekly payroll for 6 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated patient check-in, verifying demographics, insurance details, and consent forms.
- Managed multi-line phone system, triaging calls and routing patients to appropriate departments.
- Scheduled appointments across provider calendars, balancing urgency, availability, and patient preferences.
- Processed copayments, updated records, and maintained accurate front-desk documentation.
- Supported referral and authorization workflows, confirming required paperwork and follow-up steps.
- Communicated appointment instructions, preparation details, and office policies to patients clearly.
- Maintained HIPAA-compliant handling of sensitive information across reception and records processes.
- Trained front-desk staff on scheduling procedures, patient intake, and office systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and the company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgment and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
MA - Medical Assistant
Star Technical Institute
Vineland, N.J.06-1991
Skills
- Data entry
- Office administration
- Call management
- File organization
- Office support
- Computer skills
- Equipment troubleshooting
- Time management
- Prioritization
- Customer relations
- Customer and client relations
- Effective communication
- Professional demeanor
Professional Accomplishments
- Administration
- Schedule Meetings
- Supervise billing company
- Maintain office equipment
- Credentialing
- PQRS, MU, PCMH
- Office Manager
- Payroll, Accounts payable
- Maintain employee files
- Order supplies
- Overseas all aspects of successfully running and maintain a Medical practice under direct Doctor supervision
- Billing
- Post charges
- Collections
- Reconcile daily closes
- Medical Assistant
- Room patients
- Administrator shots
- Height/Blood Pressure/Pulse/Weight
- Holter Monitor hook up and report, PFT
- Receptionist
- Answer and disburse calls
- Update patient files
- Eligibility verification, referrals
- Medical records, scanning
Timeline
Administrative Assistant/ Collections/Billing Assistant
Arthritis & Rheumatology Associates of South Jersey, P.C.
10.2026 - Current
Administration
Excelcare Alliance, LLC
07.2011 - 10.2015
Office Manager, MA, Billing, Receptionist
Vineland Medical Associates
10.2006 - 10.2015
MA - Medical Assistant
Star Technical Institute