Sarah Rice
DeFuniak Springs
Summary
Dynamic professional with extensive experience in customer service at Publix Super Markets, Inc. Proven ability in conflict resolution and cash handling, enhancing customer satisfaction. Adept at training and onboarding staff, fostering a collaborative team environment while ensuring compliance with quality standards. Committed to delivering exceptional service and operational excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Staff
Publix Super Markets, Inc.
01.2019 - Current
- Provide efficient, friendly customer service while maintaining high standards of quality and accuracy
- Handle customer transactions, including cash handling, lottery sales, and balancing registers
- Resolve customer questions and complaints professionally, escalating to management when necessary
- Complete bank deposits and support daily cash office operations
- Perform general cashier duties and assist with coordination of the customer service desk
Assistant Manager
Little Caesars
01.2016 - 01.2019
- Assigned tasks and supervised staff to ensure compliance with food safety and quality standards
- Monitored daily operations and took corrective action to maintain service and product quality
- Reduced loss and misuse of equipment through staff training and proper supervision
- Ordered inventory and created employee schedules to meet business needs
Patient Care Technician
Baptist Health Richmond
02.2018 - 12.2018
- Assisted patients with activities of daily living, including bathing, dressing, toileting, and mobility
- Monitored and recorded vital signs such as blood pressure, temperature, pulse, and oxygen levels
- Supported nursing staff with patient care tasks and clinical procedures
- Ensured patient comfort, safety, and dignity at all times
- Responded promptly to patient needs and call lights in a fast-paced healthcare environment
- Maintained clean and organized patient rooms and equipment in compliance with safety standards
Education
High School Diploma -
Madison Southern High School
Berea, KY01.2017
Skills
- Customer service and communication
- Cash handling and register balancing
- Conflict resolution and leadership
- Team support and adaptability
- Time management and dependability
- Training and onboarding
- Computer literacy and problem-solving
Hobbies and Interests
- Gardening
- Spending time in nature
- Caring for animals
- Enjoying time with family
Timeline
Customer Service Staff
Publix Super Markets, Inc.
01.2019 - Current
Patient Care Technician
Baptist Health Richmond
02.2018 - 12.2018
Assistant Manager
Little Caesars
01.2016 - 01.2019
High School Diploma -
Madison Southern High School