Sarah Richards
Sebastian,Florida
Summary
Results-driven professional with a strong background in telemarketing and customer service. Demonstrated ability to build rapport, resolve inquiries, and promote products effectively, contributing to enhanced customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Telemarketer
Ocmd Marketing
Middle River, Maryland
07.2021 - 01.2022
- Conducted outbound calls to potential clients, successfully promoting product features and benefits.
- Developed strong rapport with customers, gathering key insights to tailor offerings to their needs.
- Presented product information clearly during phone conversations for better understanding.
- Answered customer inquiries, delivering accurate information and effective solutions.
Front of House Employee
Wings and Things
Catonsville, Maryland
07.2018 - 07.2020
- Welcomed customers upon entry to create a friendly environment. and ensured a welcoming atmosphere.
- Executed payment processing at cash registers and POS systems with precision.
- Oversaw cash register operations and processed customer transactions, ensuring accurate financial transactions and efficient service.
- Provided menu information and answered customer inquiries promptly.
- Answered phone calls, took reservations, and answered inquiries.
- Trained new staff on operational procedures to enhance team readiness.
- Collaborated with team members to streamline service flow.
Restaurant Manager
Rachels New American Cusine
Baltimore, Maryland
01.2017 - 05.2018
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff in customer service and food handling procedures.
- Developed staff schedules to meet operational needs and maximize efficiency.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Implemented health and safety standards in kitchen and dining areas.
- Resolved customer complaints promptly to enhance dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Education
High School Diploma -
Kenwood Senoir High
Essex, MD05-2007
Skills
- Outbound calling
- Product promotion
- Customer relationship management
- Sales techniques
- Cold calling
- Inventory management
Timeline
Telemarketer
Ocmd Marketing
07.2021 - 01.2022
Front of House Employee
Wings and Things
07.2018 - 07.2020
Restaurant Manager
Rachels New American Cusine
01.2017 - 05.2018
High School Diploma -
Kenwood Senoir High