Sarah Richter
Moscow Mills,MO
Summary
An intelligent, assertive, detail-oriented leader with 20+ years providing customer satisfaction in a fast paced work environment with the ability to handle customer's questions and concerns in a proactive manner. Successful at managing multiple employees, knowledge to implement a plan of action when needed for improvement. Strong leader with the ability to take feedback and execute a successful plan independently.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Quiktrip Corporation
10.2003 - Current
- Maximized sales and minimized shrinkage by providing excellent customer service in a fast paced environment.
- Managing over 20 or more store employees successfully in fast paced environment through constant communication and positive feedback while providing opportunities for employee growth and success.
- Set effective store schedules based on forecasted hours set by sales trends, customer flow, and approved part time staff time off request.
- Review regular payroll submissions for employees.
- Upheld and communicated company programs, policies, and standards to employees.
- Prepare and issue documentation in a fair and timely manner.
- Ensured completion of all vendor ordering and invoicing and resolving issues in a timely manner.
- Managed Cash, Inventory, and Labor and provided plan to address any discrepancies.
- Explaining monthly P&L statements. Sales trends, Customer service appraisal, inventory audits, gains/losses)
- Scheduled and led store meetings to discuss company news, provide a platform for all to voice concerns, and motivate employees through performance evaluation.
- Completed point of sale cash audit procedures and weekly checkup paperwork.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Licensed Financial Representative
Charles Schwab
04.2023 - 03.2024
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly, approximately 30 incoming calls a day, to set tone of customer experience and provide welcoming and friendly atmosphere.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Monitored economic indicators and global events, staying informed on factors affecting market conditions.
- Streamlined internal processes by implementing efficient trading platforms and technologies.
- Complied with all regulatory requirements and industry standards, maintaining a spotless professional reputation.
- Maintained strict adherence to ethical guidelines, fostering trust among clients and colleagues.
- Educated clients on investment options, empowering them to make informed decisions about their finances.
- Built strong client relationships through effective communication and understanding of financial goals.
Education
No Degree - General Studies
Saint Louis Community College
St Louis, MOSome College (No Degree) - Business Administration And Management
Columbia College
Columbia, MOManagement Training
Manager Development Conference
Tulsa, OK04.2015
High School Diploma -
Ritenour Sr. High School
St Louis, MO05.2002
Skills
- Exceptional Customer Service
- Excellent Leader
- Adaptable
- Team Player
- Time Management
- Outstanding Communication Skills
Certification
- Securities Industry Essentials, FINRA - July 2023
- General Securities Representative Series 7, FINRA- December 2023
- 1-63 Uniform State Law- Series 63, NASAA- December 2023
Timeline
Licensed Financial Representative
Charles Schwab
04.2023 - 03.2024
Store Manager
Quiktrip Corporation
10.2003 - Current
No Degree - General Studies
Saint Louis Community College
Some College (No Degree) - Business Administration And Management
Columbia College
Management Training
Manager Development Conference
High School Diploma -
Ritenour Sr. High School
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