Sarah Riley

Delivered exceptional customer support through multiple communication channels.

• Guided customers in ordering correct part numbers and pricing using equipment and parts manuals.
• Coordinated service provider dispatch for equipment repairs, ensuring timely updates via workorder portal.
• Assisted technicians in submitting claims through designated portals for swift payment processing.
• Trained new team members on service protocols, enhancing operational efficiency.
• Obtained funding for parts procurement to support repair operations. and ordered parts to expedite repairs.
• Coordinated and troubleshot installation projects for automotive lifts with contractors.

• Assembled components independently, ensuring project milestones were met.
• Conducted visual and functional inspections of components to ensure quality standards and identify defects, supporting product reliability.
• Applied established assembly instructions to complete jobs efficiently and accurately, contributing to overall workflow.
• Adhered to safety protocols to ensure compliance in the workplace. to enhance protection and maintain a safe work environment.

• Engaged with COVID-19 patients and exposed individuals through phone calls, texts, and emails to facilitate timely follow-up and support.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Delivered educational resources on isolation policies and quarantine measures to ensure compliance and promote public health awareness.
• Maintained accurate client records within secure contact-tracing software to support effective case management.

• Delivered packages to customer doorsteps and business offices.
• Ensured on-time deliveries by selecting most efficient routes to meet customer expectations.
• Executed rush deliveries within tight timetables to fulfill urgent customer requests.
• Maintained positive attitude in busy, customer-focused environment to enhance customer experience.

• Modeled positive behavior skills for adults and children with traumatic brain injuries.
• Taught social and work-related skills to facilitate clients' integration into the local community.
• Assisted clients with traumatic brain injuries in completing daily living tasks, including bathing, grooming, and eating.
• Intervened in crisis situations to provide counseling and support.
• Trained clients on essential cleaning tasks in kitchens and bathrooms, promoting proper sanitation and hygiene.
• Transported clients to therapy sessions, ensuring timely arrival and comfort during travel.