Sarah Rippeon

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Executed daily tasks such as scooping ice cream, restocking shelves, operating cash registers, and cleaning equipment.
• Maintained accurate records of all orders and payments.

I was the first manager of the coffee shop run by the Family Consumer Sciences Department at my high school. We started from the ground up in almost everything and I truly learned what it meant to be a leader and entrepreneur.

• Responsible for hiring, training, and supervising staff
• Coordinated with suppliers and vendors to ensure quality products and services
• Managed daily operations and ensured customer satisfaction
• Developed marketing strategies to increase sales
• Assisted in menu planning, pricing, and offering promotional discounts
• Performed daily cash register operations and reconciled financial records
• Maintained a clean and welcoming atmosphere, and ensured compliance with all health and safety regulations

• Processed orders for customers in a timely manner to ensure customer satisfaction
• Maintained a high level of accuracy when packing orders and shipping them out
• Maintained organized inventory shelf and ensured stock levels were accurate
• Coordinated with other departments to ensure all customer orders were fulfilled accurately
• Developed strong working relationships with other team members and departments to ensure customer satisfaction
• Shopped customers orders in store in a timely matter