Sarah Rivera
Chepachet,RI
Summary
A seasoned Server, I excel in guest engagement and upselling techniques, significantly enhancing dining experiences and sales. Known for exceptional teamwork and multitasking abilities, I consistently ensure high-volume dining areas operate smoothly and efficiently, always prioritizing customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Server
Brick Alley Pub
Newport, RI
11.2014 - 08.2019
- Stocked service areas with supplies during slow periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Mama Leone's
Newport, RI
11.2014 - 11.2015
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
Skills
- Table resetting
- Team member support
- Daily specials memorization
- Hostess support
- POS operation
- Guest engagement
- Upselling techniques
- Multitasking and organization
- Order accuracy
- Responsible beverage service
- Positive and professional
- Team collaboration
- High volume dining
Affiliations
- Took a break from serving to help manage a real estate business with my husband
- Licensed Real Estate Agent and National Realtor Association member
References
References available upon request.
Timeline
Server
Brick Alley Pub
11.2014 - 08.2019
Server
Mama Leone's
11.2014 - 11.2015
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