Sarah Roaton
New Albany,MS
Summary
Dynamic manager with a proven track record at United Credit Corp, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in team leadership and time management, I improved service delivery and mentored employees, resulting in a significant boost in customer satisfaction scores. Committed to fostering a productive work environment.
Overview
18
18
years of professional experience
Work History
Manager
United Credit Corp Of New Albany
New Albany, MS
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Catering Associate
Compass Group USA
New Albany, MS
02.2012 - 06.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Dollar General
Potts Camp, MS
01.2008 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
No Degree - Business Management
Icc
Tupelo, MSGED - Ged
West Union Attendance Center
Myrtle, MS05.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Verbal and written communication
- Staff management
- Goal setting
- Shift scheduling
- Policy implementation
- Business development
- Financial management
Timeline
Manager
United Credit Corp Of New Albany
06.2020 - Current
Catering Associate
Compass Group USA
02.2012 - 06.2020
Assistant Manager
Dollar General
01.2008 - 01.2012
No Degree - Business Management
Icc
GED - Ged
West Union Attendance Center