Sarah Robberson
St Louis,MO
Summary
Expert Customer Service provider with 8 years of professional experience across 3 industries. Seeking a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills as well as excellent time management. Dedicated to advocacy and comprehensive patient care with extensive knowledge of insurance and healthcare navigation. Adept at assigning tasks to team members based on individual strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Career Specialist
Employment Connection
11.2023 - Current
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Streamlined job search process for clients through targeted networking strategies and resume refinement.
- Increased client interview success rates with tailored mock interviews and constructive feedback.
- Developed comprehensive career plans for clients, identifying skill gaps and potential growth opportunities.
- Maintained up-to-date knowledge of current employment trends to provide accurate advice on industry challenges and opportunities.
- Evaluated effectiveness of career service offerings by tracking client outcomes and adjusting program delivery accordingly.
Visual Project Lead
The Container Store
08.2017 - 01.2021
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Oversaw multiple projects during 3rd quarter surge in business that saw net sales up 20.5% and online sales double.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Streamlined project management processes by implementing agile methodologies and improving team communication.
- Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
Shift Manager
In & Out Market
08.2018 - 01.2019
- Recognized for quickly adapting to the independent work environment with tenacity and confidence.
- Demonstrated exceptional communication and interpersonal skills by emphasizing a positive client experience.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example.
VP of Medicine
Global Brigades
01.2017 - 01.2019
- Directed the collection and organization of 100+ medications while overseeing the coding process for distribution.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Collaborated with established management board for operational development, volunteer management, and process improvement strategies.
- Assisted with onboarding of new members by providing training and development resources.
Shift Manager
Fortel's Pizza
09.2015 - 03.2017
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Crowd Concierge
Enterprise Center
05.2014 - 05.2016
- Offered friendly and efficient service to customers, while handling challenging situations with ease.
- Addressed customer inquiries with timely and professional responses.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality entertainment experiences.
Education
B.S - Health Sciences
Saint Louis University
Saint Louis, MO05.2020
Skills
- Forms and Spreadsheet Creation
- Microsoft Office Suite
- Customer Service Expert
- Clerical and Filing Support
- Productivity Improvement
- Career Development
- Healthcare System Navigation
- Project Planning
Timeline
Career Specialist
Employment Connection
11.2023 - Current
Shift Manager
In & Out Market
08.2018 - 01.2019
Visual Project Lead
The Container Store
08.2017 - 01.2021
VP of Medicine
Global Brigades
01.2017 - 01.2019
Shift Manager
Fortel's Pizza
09.2015 - 03.2017
Crowd Concierge
Enterprise Center
05.2014 - 05.2016
B.S - Health Sciences
Saint Louis University
Similar Profiles
Andrea LewisAndrea Lewis
Manager of Housing Services at Employment ConnectionManager of Housing Services at Employment Connection
Zaynab AbutalebiZaynab Abutalebi
Data Entry Clerk at Employment ConnectionData Entry Clerk at Employment Connection
Carlette SmithCarlette Smith
DOCY Program Manager at Employment ConnectionDOCY Program Manager at Employment Connection