Sarah Robell

Started as cook and cashier and moved up to to server, shift lead, tier 3 manager, and head event coordinator.

• Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
• Strong communication skills, both verbal and written.
• Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
• Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Improved employee morale through regular recognition of outstanding performance and provided on shift evaluations and employee development plans.
• Excelled in every store position and regularly backed up front-line staff.
• Coordinated schedules and timelines for events.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Collaborated with team members during busy shifts for peak efficiency and productive workflow.

• Assisted in organizing and implementing recreational activities and programs.
• Responded to emergency situations in a timely, efficient manner.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Recorded daily activity logs and incident reports for tracking purposes.