Sarah Robinson
Highland Mills,NY
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Jorge's Kitchen and Bar
Central Valley, New York
02.2025 - 06.2025
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted frequent visitors by name and explained new promotions.
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Identified needs of customers promptly and efficiently.
Bartender
Finnegan's Pub
Highland Mills, New York
11.2023 - 02.2025
- Made friendly conversation with customers to provide enjoyable bar experience.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted guests with friendliness and professionalism.
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
Bartender/Server
Monarca Cantina
Monroe, NY
04.2022 - 11.2022
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Followed safety procedures at all times while operating bar equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
Old Castaways
Cornwall, NY
03.2021 - 03.2022
- Arranged bottles and glasses behind bar to make attractive displays.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails and mocktails, and served wine, draft, and bottled beer.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
Bachelor of Science - Elementary Education
SUNY College At New Paltz
New Paltz, NY06-2012
Skills
- Cocktail preparation
- Point of sale operations
- Cash handling
- Effective communication
- Team collaboration
- Customer service
- Food running
- Menu memorization
- Changing beer kegs
- Hospitality and guest service
- Teamwork and professionalism
- Good conversationalist
- Courteous
References
References available upon request.
Timeline
Bartender/Server
Jorge's Kitchen and Bar
02.2025 - 06.2025
Bartender
Finnegan's Pub
11.2023 - 02.2025
Bartender/Server
Monarca Cantina
04.2022 - 11.2022
Bartender
Old Castaways
03.2021 - 03.2022
Bachelor of Science - Elementary Education
SUNY College At New Paltz