Sarah Rodriguez
Moore,OK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Office Manager
Red Rock Norman Outpatient
Norman
12.2021 - 08.2023
- - Serve as coordinator for our clinic to all other departments within the Red Rock BHS company (Finance, Payroll, Access Center, Other outpatient units, Crisis Units, HR, Medical Records)
- - Coordinate and manage clinician schedules
- - Register new clients, make appointments, in charge of making sure the public understands the services we offer
- - Coordinate with Finance Department to determine client insurance benefits and relay to client their portions to pay
- - Make reminder phone calls on a daily basis for clients scheduled with all clinicians
- - Notating and recording all of my completed duties
- - Discharging certain clients under direction of clinical supervisor, as well as sending out letters to clients on behalf of the clinicians.
- - Taking payments from clients through cash and credit card at the time of services
- - Send and receive faxes dealing with referrals and medication prior authorizations from the Oklahoma Healthcare Authority
- - Keep track of expired documents needed from clients and notate my attempt to collect new ones
- - Keeping the office clean and always looking presentable, as well as safe and secure
- - Always returning voicemails in a timely manner
- - Creating new documents that our site needed due to our clinic being the only Non-CCBHC site
- - Laminating and putting up signs around the office, as well as decorating the entire office from bare walls to a nice welcoming office
- - Filling out and submitting purchase orders for things such as medical waste disposal services, office supplies, etc
- - Keeping track of and ordering any supplies needed
- - Checking clients in for appointments, helping clients who used our computer to attend virtual med appointments
- - Recording client’s vital signs
- - Keep track of and check in and out client medication
- - Keep track of our ongoing and outgoing mail
- - Take notes for the clinical director during treatment team meetings weekly and distribute the notes to the clinical staff
- - Keep track of client cancellations and no shows
- - Coordinated with our medical providers to make sure client’s got their medications refilled
- - Taking on roles not traditionally assigned to the admin assistant due to a staff shortage
- - Scanning documents into client charts
- - Keep track of the clinic change and petty cash funds and provide audits to the corporate office
- - Help the clinical director to keep the clinic up to code with standards set by CARF and ODMH
Part Time Office Administrator
Heritage Therapeutic Services
Norman
06.2019 - 02.2020
- - Answer phones and provide information about our services
- - Schedule appointments, coordinate between clients and therapists, DHS and/or parole officers
- - Score assessments (Tests all BIP clients are required to take, as well as anyone court ordered to take a Drug and Alcohol assessment)
- - Help with payroll and billing when needed
- - Go to the courthouse once a month to retrieve BIP client affidavits
- - Work with the utmost discretion adhering to HIPAA laws regarding client privacy
- - Create and manage client charts every day, discharge old clients
- - Make sure we have plenty of copies of intake packets and other important documents
- - Send and receive faxes
- - Call insurance companies to check client benefits and then contact the client to explain their benefits to them
- - Responsible for keeping the office clean and always looking presentable
- - Arming/Disarming the security system at the beginning and end of the day, as well as forwarding the phones at the end of the day.
Bilingual Administrative Assistant
Cleveland County Health Department
Moore
01.2016 - 01.2017
- - Check clients in and out of the clinic using the Health Department’s computer programs
- - Make sure all client records are up to date and current with signatures and all forms are most recent
- - Interpret for Spanish speaking clients, sometimes interpret on behalf of the nurses both in office and over the phone
- - Create and manage client charts every day, this means LOTS of filing charts
- - Answer phone calls with information about the Health Department
- - Check medicaid (Title 19) benefits
- - Work with the utmost discretion adhering to HIPAA laws regarding client privacy
Bilingual Customer Service Representative
Home Depot
Norman
12.2014 - 12.2015
- - Interpret for customers and associates
- - Create orders, process payments and returns
- - Answer phones, provide customer service to anyone who needs assistance
- - Manage the registers at the service desk
- - Pull items for customer orders
ELL Bilingual Assistant/Substitute Teacher-Secretary
Oklahoma City Public Schools
Oklahoma City
08.2011 - 05.2014
- Hayes Elementary - Worked with grades K-6 in ELL classes. Served as an interpreter at parent teacher conferences
- U.S Grant High School - Translating/Interpreting for English and ESL classes. Assisted in ESL class consisting of all Native Spanish Speakers from countries including Mexico, El Salvador, Chile and Guatemala..... Translated lesson plans into Spanish for teachers.
- Substituting - Substituted as a secretary/clerk at Wilson for 5 months as needed, my duties included answering phones, making announcements, handling record requests and cume folders, enrollment and withdrawal, etc.. Also did several months as the secretary at Quail Creek elementary. Also was a substitute teacher for the district.
Spanish/English Interpreter
Language Associates
Oklahoma City
06.2011 - 08.2011
- Went to interpret at assigned locations, including doctors appointments, physical therapy sessions, surgery consults, parent teacher conferences.
Shelver/Circulation Desk
Noble Public Library
Noble
08.2009 - 05.2011
- Part time circulation desk help. Sort and shelve materials. Check books in and out. Assist customers. Interpret for some local Spanish speakers in translating their mail and other documents. Children’s Spanish reading group. This is the job I had while in college.
Education
Bachelor of Arts - Spanish
University of Oklahoma
Norman05-2011
High School -
Putnam City North
Oklahoma City05-2007
Skills
- Fluent in reading, writing and speaking Spanish
- Can type fast and accurately
- Well Organized
- Clear public speaking skills
- Friendly and Respectful to others
- Responsible and On Time
- Trustworthy
- Experience dealing with people from many cultures
- Customer Service Experience
- Office administration
- Data organization
- Professional and mature
- Computer skills
- Customer and client relations
Languages
Spanish
Native or Bilingual
Accomplishments
Universidad Autónoma de Guadalajara
- Jalisco, México (2010)
International House Barcelona
Barcelona, Spain (2006)
COMMUNITY INVOLVEMENT
Private Spanish tutoring 2009 to 2011 for students at OU., Served as a translator and interpreter for Spanish speakers in and around Noble and Norman, Oklahoma., Assisted native Spanish speakers in translating notices from their children’s schools, bills, and other business related documents., I have also served as an interpreter for particular women related to their divorce, child care and medical concerns with the Department of Human Services in Norman and the Norman Regional Hospital ER.
Interests
- Reading
- I participate in a variety of outdoor recreational activities
- Horseback Riding
- Genealogy
- Geocaching
STUDY ABROAD EXPERIENCES
- Universidad Autónoma De Guadalajara
- Jalisco(Guadalajara), México
- June – August 2010
- Coursework in Mexico counted towards my credits at OU.
- International House Barcelona
- Barcelona, Spain
- June-July 2006
Timeline
Administrative Assistant/Office Manager
Red Rock Norman Outpatient
12.2021 - 08.2023
Part Time Office Administrator
Heritage Therapeutic Services
06.2019 - 02.2020
Bilingual Administrative Assistant
Cleveland County Health Department
01.2016 - 01.2017
Bilingual Customer Service Representative
Home Depot
12.2014 - 12.2015
ELL Bilingual Assistant/Substitute Teacher-Secretary
Oklahoma City Public Schools
08.2011 - 05.2014
Spanish/English Interpreter
Language Associates
06.2011 - 08.2011
Shelver/Circulation Desk
Noble Public Library
08.2009 - 05.2011
Bachelor of Arts - Spanish
University of Oklahoma
High School -
Putnam City North