Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Roemer

Newcastle,USA

Summary

Hardworking and detail-oriented Customer Service Representative with 11 years of experience in customer-facing roles, including customer service, data entry, and sales. Currently pursuing certification in Project Management independently. Seeking to contribute my skills to a dynamic team while continuing to grow and advance within the organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Flyers Energy, LLC
10.2022 - Current
  • Manage a high volume of incoming calls, chats, and emails.
  • Resolve complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Create, manage, and update sensitive account data for customers per policy and procedure.
  • Collaborate with other departments to escalate unresolved issues and ensure timely resolution for customers
  • Maintain detailed records of all customer interactions in the CRM system.
  • Strong problem-solving and multi-tasking skills
  • Responsible for training New Hires and updating/creating training tools.
  • Proficient in the following programs: Outlook, Teams, Google Suite, Salesforce, CRM ticket system and the software within Microsoft Office.
  • Assist customers in navigating the company website, troubleshooting technical issues, and placing orders.
  • Build rapport with customers through active listening, empathy, and personalized interactions
  • Demonstrate strong product knowledge

Server/Bartender

Cool Beerwerks
04.2016 - 04.2021
  • Worked with POS system to place orders, and manage bills.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Real Estate Assistant

Premier Foothill Properties
01.2019 - 02.2020
  • Maintained efficient office operations by handling errands and administrative functions.
  • Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High school diploma -

Golden Sierra High School
Garden Valley, CA
06.2009

Skills

  • Communication
  • Critical thinking
  • Data Analyst
  • Detail Oriented
  • Time Management
  • Adaptability
  • Leadership
  • Training and Onboarding

Certification

  • Microsoft Office Applications for the Workplace Certificate


Timeline

Customer Service Representative

Flyers Energy, LLC
10.2022 - Current

Real Estate Assistant

Premier Foothill Properties
01.2019 - 02.2020

Server/Bartender

Cool Beerwerks
04.2016 - 04.2021

High school diploma -

Golden Sierra High School

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Sarah Roemer