Sarah Roussis

• Patrolled assigned areas on foot, motor vehicle, and at fixed posts to maintain a safe and welcoming environment for guests and cast members in both on-stage and backstage locations.

• Conducted visual inspections of buildings, bags, and packages to ensure compliance with safety protocols.

• Responded promptly to incidents and emergencies as a trained first responder, including Infant, Child, and Adult CPR and AED administration.

• Provided clear directions and information to guests and team members, promoting positive guest experiences while upholding security policies.

• Monitored and operated radio communications, relaying critical information and coordinating responses to safety concerns.

• Delivered relief support for multiple security positions, ensuring continuous coverage and operational efficiency.

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
• Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
• Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
• Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.

• Delivered exceptional guest service in a dynamic, immersive themed environment, maintaining character integrity and enhancing the overall guest experience through storytelling and attention to detail.
• Cross-functionally supported multiple departments including concierge, food & beverage, retail merchandise, bell services, recreation, transportation, and housekeeping.
• Assisted guests with check-in/check-out, luggage handling, and personalized recommendations, always staying in character to maintain the immersive theme.
• Provided food and beverage service aligned with themed presentations and settings, ensuring a seamless blend of entertainment and hospitality.
• Facilitated merchandise sales, managed inventory, and engaged guests with themed product knowledge and interactions.
• Supported recreational programming and events by hosting or participating in themed activities, games, and entertainment offerings.
• Coordinated on-brand transportation logistics, including themed experiences during travel within the resort.
• Maintained cleanliness and ambiance in guest areas, adhering to both hospitality and thematic standards.
• Demonstrated flexibility, teamwork, and strong guest engagement across all service areas in a high-volume, story-driven setting.

• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all cast members.
• Managed time efficiently in order to complete all tasks within deadlines.

• Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
• Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
• Promoted language development among students using interactive storytelling techniques.
• Enhanced learning experiences by incorporating hands-on activities and creative projects.
• Assisted in the assessment of student progress by tracking performance and providing regular feedback.
• Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
• Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
• Fostered a positive and nurturing classroom environment conducive to optimal learning and growth.
• Organized engaging circle time sessions that included songs, movement activities, collaborative games for strengthening social skills.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.
• Prepared for lessons by gathering educational materials and setting up equipment.