Sarah Rowland
Dobbs Ferry,New York
Summary
Forward-thinking management professional with extensive experience leading teams, managing office operations, and providing high-level executive and administrative support. Proven ability to improve operational efficiency, coordinate complex projects, and build strong relationships with staff, clients, and vendors. Skilled in leadership, organization, problem-solving, and strategic planning. Dedicated to delivering exceptional service while maintaining smooth and productive business operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Manager
Tribeca Pediatrics
New York, NY
03.2024 - Current
- Manage and mentor a team of 20+ employees, providing training and guidance to ensure high performance and adherence to company policies.
- Monitor employee performance and provide coaching to improve productivity and professional development.
- Collaborate with senior leadership to establish department goals and improve both customer and employee experiences.
- Resolve complex customer concerns using effective problem-solving and communication skills.
- Ensure operational standards and procedures are followed across daily operations.
Personal Assistant
Private Client
Dobbs Ferry, New York
01.2018 - 06.2025
- Provided comprehensive administrative and personal support to ensure efficient daily operations.
- Created and managed online accounts for household services and utilities to improve organization and accessibility.
- Organized and maintained several years of financial records, bills, and household documentation.
- Coordinated home organization projects including closet cleanouts and charitable donations of clothing and household items.
- Oversaw home renovation and upgrade projects by coordinating contractors, scheduling work, and monitoring progress.
- Managed household shopping, errands, and procurement of supplies.
- Paid bills and tracked expenses to ensure accurate financial management.
- Planned and organized travel arrangements and detailed itineraries.
Office Manager
Pediatrics on Hudson
Hastings-on-Hudson, NY
01.2012 - 03.2024
- Directed daily office operations including inventory management, equipment maintenance, and executive calendar coordination.
- Delivered exceptional customer service to staff, medical professionals, patients, and families in a fast-paced environment.
- Designed and maintained organized filing systems to ensure compliance, accuracy, and quick access to documentation.
- Supervised administrative staff while promoting productivity and efficient workflow.
- Recruited, onboarded, and trained new employees to ensure smooth integration into company operations.
- Processed biweekly payroll using accounting software while maintaining confidentiality and financial accuracy.
- Built and maintained vendor relationships and negotiated service contracts for office maintenance and procurement.
- Developed standardized office procedures that improved operational efficiency and reduced administrative errors.
- Coordinated travel arrangements and itineraries for staff attending conferences and professional events.
- Completed bi-weekly payroll for 20-25 employees.
Education
Master of Arts -
University of Massachusetts
Amherst, MASkills
- Team Leadership & Staff Development
- Office & Operations Management
- Customer Service Excellence
- Vendor Relations & Contract Coordination
- Scheduling & Workforce Management
- Payroll Processing
- Administrative & Executive Support
- Process Improvement
- Project Coordination
- Google Workspace
- Payroll & Accounting Software
- Scheduling Systems
- Office Management Tools
Certification
- CPR certified
Timeline
Regional Manager
Tribeca Pediatrics
03.2024 - Current
Personal Assistant
Private Client
01.2018 - 06.2025
Office Manager
Pediatrics on Hudson
01.2012 - 03.2024
Master of Arts -
University of Massachusetts