Rachel Alfano
Liberty Hill
Summary
Results-driven healthcare and client relations professional with experience leading multi-office operations, guiding clients through complex journeys, and managing cross-functional teams. Skilled in building trust, optimizing processes, and delivering exceptional experiences with empathy and clarity. Experienced in client engagement and business development, with a track record of strengthening relationships, driving satisfaction, and supporting organizational growth.
Overview
11
11
years of professional experience
Work History
Regional Manager
Beverly Hills Rejuvenation Center
Austin
08.2025 - Current
- Coordinated patient care and individualized treatment plans across multiple offices, ensuring seamless, supportive experiences
- Led cross-functional teams to implement best practices and enhance efficiency and quality of service across locations
- Developed regional strategies to improve operational workflows and elevate client satisfaction
- Established goals, policies, procedures, and performance standards for regional personnel, fostering accountability and consistency
- Managed multi-office operations including staffing, logistics, inventory, and client services with attention to detail and care
- Communicated effectively with patients, providers, and staff in sensitive, personal, or emotionally complex situations
Office Manager
Beverly Hills Rejuvenation Center
Cedar Park
08.2022 - 08.2025
- Managed a high-volume, established location while opening a second Bee Cave clinic, meeting or exceeding goals for both locations
- Oversaw all clinic operations, including driving sales through education, exceeding profitability targets, training and developing staff, managing schedules, and controlling inventory
- Ensured an upscale, professional environment while delivering exceptional customer service and client care
- Implemented and enforced policies and procedures in compliance with state regulations, OSHA, and HIPAA
- Set clear staff goals and objectives, providing ongoing coaching, support, and performance feedback
- Monitored clinic performance, recommended marketing strategies, and planned monthly events to maximize clinic results
Business Owner/Lead Designer
Dr. House Build + Renovate
Round Rock
01.2017 - 08.2023
- Helped create, plan, and manage everything from new builds to whole-home renovations.
- Offered turn-key remodeling services, from design conception and inception to project management and completion.
- Provided clients with a custom design including material selection, plumbing and electrical plans, detail drawings/renderings, and a thorough scope of work.
- Extensive leadership skills including management of six crews at a time, customer service, marketing, payroll, and bookkeeping.
Business Development Manager
Culhane Premier Properties
Austin
03.2015 - 01.2017
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Secured new opportunities from existing customers to maximize and enhance growth at each account.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Education
Associate of Arts -
Austin Community College
Austin, TXSkills
- Patient/Client Guidance & Support
- Individualized Treatment Planning & Coordination
- Multi-Office Operations Management
- Team Leadership & Staff Development
- High-Volume Communication & Emotional Intelligence
- Process Optimization & Workflow Improvement
- Relationship Building & Client Retention
- Customer Experience & Satisfaction Focus
- Problem Solving & Decision Making
Timeline
Regional Manager
Beverly Hills Rejuvenation Center
08.2025 - Current
Office Manager
Beverly Hills Rejuvenation Center
08.2022 - 08.2025
Business Owner/Lead Designer
Dr. House Build + Renovate
01.2017 - 08.2023
Business Development Manager
Culhane Premier Properties
03.2015 - 01.2017
Associate of Arts -
Austin Community College