SARAH RUIZ
Oakland,CALIFORNIA
Summary
Accomplished Manager at World Champion Smokehouse, adept in team leadership and customer service, significantly enhancing customer satisfaction and employee productivity. Expert in time management and decision-making, I spearheaded initiatives that resolved conflicts and optimized operations, demonstrating a keen ability to meet challenging deadlines and improve service delivery.
Overview
4
4
years of professional experience
Work History
Manager
World Champion Smokehouse
Oakland, CA
04.2021 - 01.2025
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and maintained relationships with customers and suppliers through account development
Food Prep Cooking Assistant
World Champion Smokehouse
Oakland, CA
04.2021 - 01.2025
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation
- Managed portion control effectively to maintain consistency in serving sizes while reducing food costs
- Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage
- Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines
- Optimized ingredient usage by carefully following recipes and measuring components accurately
- Mentored new staff members on proper techniques and procedures, fostering a supportive learning environment in the kitchen
Cashier Team Lead
World Champion Smokehouse
Oakland, CA
04.2021 - 01.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Assisted customers by answering questions and fulfilling requests
- Communicated with customers and team members to solve problems
- Processed both cash and card purchases and returns
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting
- Developed strong relationships with repeat customers through friendly service interactions
- Helped customers complete purchases, locate items, and join reward programs
- Operated POS cash register and equipment to collect payments
Education
Associates Degree In Arts - Early Childhood Education And Care
Chabot College
Hayward, CA05.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Sales techniques
- Marketing
Languages
English and Spanish, Full Professional
Timeline
Manager
World Champion Smokehouse
04.2021 - 01.2025
Food Prep Cooking Assistant
World Champion Smokehouse
04.2021 - 01.2025
Cashier Team Lead
World Champion Smokehouse
04.2021 - 01.2025
Associates Degree In Arts - Early Childhood Education And Care
Chabot College