Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Sarah Saavedra

Sarah Saavedra

San Diego,CA

Summary

Possess excellent communication and problem-solving skills, coupled with positive and upbeat attitude. Understand customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to ensuring seamless and satisfying experience for every customer.

Personable and creative, with keen eye for design and user experience. Combines deep understanding of user-centered design principles with proficiency in wireframing and prototyping tools. Dedicated to creating intuitive and engaging digital experiences that meet user needs and enhance product success.

Overview

4
4
years of professional experience

Work History

Service Experience Representative

Nordstrom Rack
07.2024 - 05.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.
  • Utilized extensive product knowledge to recommend suitable solutions and upsell additional services when appropriate.
  • Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
  • Implemented new strategies to reduce customer wait time and enhance service quality.

Food and Beverage Attendant

Live Nation
09.2021 - 10.2023
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Bachelor of Science - Cognitive Science W Specialization in Design & Int

University of California San Diego
La Jolla, CA
06-2025

Skills

  • Call center experience
  • Complaint handling
  • Merchandise upselling
  • User experience testing
  • Visual design
  • Wireframing and prototype design
  • Prototyping
  • Design validation
  • Time management
  • Attention to detail
  • Organizational skills
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Service Experience Representative

Nordstrom Rack
07.2024 - 05.2025

Food and Beverage Attendant

Live Nation
09.2021 - 10.2023

Bachelor of Science - Cognitive Science W Specialization in Design & Int

University of California San Diego

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