Sarah Sapp
Costco
Augusta,GA
17
years of professional experience
Customer-focused operations professional with 15+ years in client support, administrative coordination, and retail merchandising. Known for strong communication, problem-solving, attention to detail, and Microsoft Office skills, with a record of resolving issues quickly and improving daily workflows.
Work History
Clothing Night Merchant
2 Years 7 Months- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Administrative Coordinator
1 Year 8 Months- Coordinated daily administrative workflows, ensuring accurate documentation and timely task completion.
- Processed purchase orders, invoices, and vendor correspondence with consistent attention to detail.
- Scheduled deliveries and follow-ups, supporting smooth order fulfillment and customer service.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Communicated with suppliers and internal teams to resolve discrepancies and update order status.
- Verified billing and shipping information, reducing errors in transaction processing.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Business Center Specialist
13 Years 6 Months- Managed customer inquiries, order status, and service requests using CRM and ERP systems.
- Resolved billing, returns, and shipment discrepancies while maintaining accurate account records.
- Coordinated with sales, logistics, and service teams to expedite issue resolution.
- Interpreted customer needs and provided product, warranty, and policy guidance.
- Identified recurring service issues and recommended process improvements for faster case handling.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
Education
High School Diploma
- Professional Development: Business
- Future Business Leaders of America Member
Skills
Payment processing
Microsoft Office proficiency
Attention to detail
Time management
Decision-making
Problem-solving
Visual merchandising
Teamwork and collaboration
Effective communication
Merchandising techniques
Inventory management
Microsoft Office skills
Timeline
Administrative Coordinator
Eastern Industrial Supplies
05.2024 - 01.2026Read More
Clothing Night Merchant
Costco
03.2024 - CurrentRead More
Business Center Specialist
Electrolux
09.2009 - 03.2023Read More
Hephzibah High School
High School Diploma
Read More