Sarah Lee Hatfield
River Falls,WI
Summary
Dedicated professional with 9+ years in customer service and community outreach. Expertise in relationship building and engagement initiatives that enhance customer satisfaction and boost community involvement.
Overview
2027
2027
years of professional experience
Work History
Volunteer
Chippewa Valley Vineyard Churc
Chippewa Falls, Wisconsin
2019 - Current
- Coordinated food supply distribution to families in need, ensuring timely access to essential resources.
- Developed social media campaigns to promote community resources, increasing awareness and outreach.
- Assisted with preparation, setup, and breakdown of community events to support local initiatives.
- Engaged congregation members to foster a welcoming environment and strengthen community ties.
- Contributed to event preparation efforts, setup, and breakdown of community and public events.
- Collaborated with volunteers to create a positive work environment, enhancing teamwork.
- Executed supervisor instructions to complete tasks efficiently within designated timeframes.
- Supported community outreach programs and events at local church to increase participation.
Customer Service Representative
Xcel Energy
Eau Claire, Wisconsin
05.2017 - Current
- Resolved customer complaints efficiently through collaboration with technical teams.
- Educated customers on energy-saving programs and available service options.
- Managed customer accounts, ensuring regular updates to maintain database accuracy.
- Assisted customers with inquiries related to energy services, billing, and product selection.
- Documented customer interactions and feedback to drive service improvement initiatives.
- Informed customers about billing procedures and facilitated payment processing.
- Cultivated strong relationships with customers to boost loyalty and trust.
- Increased customer satisfaction ratings by providing timely solutions and support.
Education
High School Diploma -
City Academy
Saint Paul, MN06-2000
Skills
- Community outreach and promotion
- Event setup coordination
- Effective communication
- Team collaboration
- Relationship building
- Time management
- Operations support
- Attention to detail
- Empathy and patience
- Community service
- Positive attitude
- Reliability and punctuality
Timeline
Customer Service Representative
Xcel Energy
05.2017 - Current
Volunteer
Chippewa Valley Vineyard Churc
2019 - Current
High School Diploma -
City Academy