Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarah Scarrow

Boise,ID

Summary

Friendly professional with exceptional attention to detail and dynamic customer engagement skills. A reliable Reservations Agent promoting efficiency in fielding phone calls, answering emails and finding solutions to problems, training agents, locating policies and information to help solidify skills from new hire training.

Overview

21
21
years of professional experience

Work History

Reservations Agent/Quality Assurance Coach

Alaska Airlines
06.2015 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Supported Agents with Help Desk upskills
  • Worked closely with supervisors and agents for quality assurance and adherence to DOT law.

Account Manager

Hamilton Manufacturing
03.2014 - 07.2014
  • Educated clients on new products or services to increase customer engagement with brand.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Assisted with scheduling, shipping, and receiving logistics.

911 Emergency Dispatcher

Southern Idaho Regional Communications Center
04.2006 - 04.2010
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Answered calls from automatic routing system and took basic information from callers.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Security Officer/Dispatcher

Macerich Company/Broadway Plaza
08.2003 - 06.2004
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Education

High School Diploma -

Jerome High School
Jerome, ID
05.1999

Skills

  • Customer Service
  • Course instruction
  • Quality Accurance
  • Ability to calmly relay information
  • Staff Training
  • Documentation
  • Upselling strategies
  • Regulatory Compliance
  • Relationship Building
  • Email Etiquette

Accomplishments

Trained in Rates, ISD, International, PIC,

Timeline

Reservations Agent/Quality Assurance Coach

Alaska Airlines
06.2015 - Current

Account Manager

Hamilton Manufacturing
03.2014 - 07.2014

911 Emergency Dispatcher

Southern Idaho Regional Communications Center
04.2006 - 04.2010

Security Officer/Dispatcher

Macerich Company/Broadway Plaza
08.2003 - 06.2004

High School Diploma -

Jerome High School

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Sarah Scarrow