Cassandra Long

KNOWLEDGE, SKILLS AND ABILITIES

· Excellent working knowledge of Windows 10 or later operating systems.

· Basic understanding of Apple MAC operating systems

· Excellent working knowledge of MS Office products (Excel, Word, MS TEAMS etc.)

· Excellent Working Knowledge of MS Edge, Mozilla Firefox, Google Chrome (understands Configuration Settings, how to access/update settings)

· Basic understanding of Safari Web browser.

· Ability to properly utilize a Call Center based phone system.

· Ability to properly utilize the current ITSM (ticketing system).

· Strong analytic skills, attention to detail, demonstrate strong and orderly thought process.

· Ability to independently research problems and locate solutions using industry tools, web resources, and vendor sources.

· Ability to communicate effectively and professionally. Excellent listening skills

· Ability to thoroughly troubleshoot issues.

· Professional and friendly phone demeanor.

· Ability to learn quickly and retain information.

· Ability to type/keyboard at 40 wpm or better.

· Ability to utilize proper grammar in all written communications.

· Ability to multitask efficiently (enter a ticket and listen to a user/Live Chat and assist a caller)

· Ability to work in and promote a Team environment

· Prompt and reliable

· Ability to properly use the latest IM communication tool (TEAMS)

· Ability to see, hear, read and write.

· Ability to assess, mitigate complex issues utilizing sound judgment and compassion