Sarah Scheidt

Recruited for this position. Served as subject matter

expert in schedule distribution and publication for clients.

Effectively and efficiently served as project manager and subject matter expert, interacting directly with customers as it pertained to schedule distribution, publication, and Tier 3 customer support on the proprietary system. Accountable for data base administration, with the primary function being to facilitate customer use of Sabre's software related to flow of passenger air travel. Continually support carriers as they adjusted schedules; flight availability, time changes, cancellations, rebooking, etc., and facilitated distribution in compliance with customer directives and to ensure satisfaction.

In addition, ensured compliance with distribution system standards used by most airlines. (GDS)

Responsible for project management for existing customers, and the migration of new customers;

tracked projects and closed-out. Projects included fare class realignment, and migration entailed all

phases of testing, providing training and support through and after go-live to ensure the smooth

system transition. In addition, responsible for training new, and cross-training employees.

Responsible for creating and running test scripts for Sabre's kiosk and web applications, served as project leader for all Sabre change requests, and developed scripts and testing scenarios for Sabre enhancements and

patches. Liaison between Midwest Airlines and Sabre's kiosk and web application developers, created and ran test scripts, and managed airport kiosks and Internet web check-in applications. Project lead for self service check-in applications, and ensured the accuracy of all self service application testing scripts. Provided helpdesk support for Midwest's employees. Assisted in the implementation of Midwest Airlines Federal Air Marshall program, and generated daily Homeland Security watch lists. Managed various projects from design to testing to implementation. Generated airline schedule change via dynamic and demand loads, as well as daily revenue and load factor reports for management. Provided support for customer service training department. Maintained employee profile records. Partnered with the consumer affairs department to identify process improvement.