Sarah Schreiber

Manage front-desk operations in a high-volume veterinary hospital, often independently or with one other receptionist
Provide efficient, compassionate client service while managing heavy phone traffic, appointments, check-ins, and check-outs
Review patient charts and medication histories to determine appropriate refill requests and when DVM approval is required

Maintain strong knowledge of veterinary medications, medical terminology, and patient information

Communicate with clients regarding appointments, medications, patient needs, and veterinary recommendations

* Delivered compassionate client service daily in a fast-paced veterinary hospital supporting 4–6 DVMs daily
* Coordinated reception operations, patient flow, scheduling, check-ins, and check-outs
* Collaborated with reception and veterinary teams to maintain an efficient, organized workflow
* Developed knowledge of veterinary terminology, preventative care, and hospital procedures.

• Coordinated scheduling to keep appointments organized and daily operations running smoothly.
• Maintained accurate client records, including histories and treatment details, for reliable reference.
• Communicated with clients and the care team to support quality service and resolve issues quickly.