Sarah Doty
Maurice,IA
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Representative
Revival Animal Health
Orange City, Iowa
09.2021 - 08.2025
- Assist customers with order inquiries
- Educated customers on products
- Resolved customer complaints
- Initiated returns
- Escalated issues to the appropriate team members
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Package Handler
Revival Animal Health
Orange City, Iowa
09.2021 - 08.2025
- Loaded and unloaded packages safely from delivery trucks.
- Sorted and organized products for efficient storage and retrieval.
- Maintained cleanliness and organization in work areas to ensure safety.
- Collaborated with team members to optimize workflow and productivity.
- Inspected packages for damage before processing for shipment.
- Followed safety protocols to minimize workplace hazards effectively.
- Assisted in training new employees on package handling procedures.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Loaded completed orders on pallets according to delivery numbers.
Temporary Assistant
Maurice Food and Fuel
Maurice, Iowa
07.2020 - 08.2020
- Managed daily inventory of products and supplies for convenience store operations.
- Assisted customers with inquiries and processed transactions at the register.
- Organized merchandise displays to enhance store appearance and accessibility.
- Supported marketing initiatives by promoting special offers and events to customers.
Education
MOC Floyd Valley
Orange City, IASkills
- Customer relationship management
- Conflict resolution
- Transaction processing
- Product knowledge
- Market analysis
- Report generation
- Route management
- CRM software proficiency
- Skype
Timeline
Customer Service Representative
Revival Animal Health
09.2021 - 08.2025
Package Handler
Revival Animal Health
09.2021 - 08.2025
Temporary Assistant
Maurice Food and Fuel
07.2020 - 08.2020
MOC Floyd Valley