Sarah Seals

We have one doctor and three hygienist. I am responsible for keeping track of collections, vacation days of employees, hitting production goals/daily bonus, scheduling/treatment coordinating, preauthorization’s, insurance claims, appeals & outstanding claims. I run the end of day reports and get the bank deposit ready. Resolve any patient inquires and complaints. Process patient payment arrangements, Audit appointments to make sure certain frequencies aren’t being met and making sure all patients are aware of their out of pocket so there are no surprises!

Scheduling Coordinator- This is a large office that has a high flow of patients. I handled all check-ins, greeted patients, update medical histories, scheduled appointments, processed payments, answer multi-line phone with high call volume. In charge of the four hygienists schedule. Fill any openings that may happen same day, check to see frequency of cleanings and xrays. I made sure patients have premedication if required. At end of day I would make sure the deposit report is accurately entered. Check the next day to see who’s accounts I need to collect from.

I handled and processed insurance claims/denials/outstanding claims. I was the schedule coordinator, process statements and handled collections, entered insurance and patient payments, entered in treatment plans, set-up payment plans. Got the deposit ready for the doctor at the end of the day. Made sure all procedures that were performed were entered correctly and processed accurately. Made sure patients needs were satisfied weather they had insurance and treatment questions or to settle their nerves.