Sarah Seamans
Nichols,PA
Summary
Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Determined to proactively improve customer service processes and garner stellar customer feedback.
Overview
7
7
years of professional experience
Work History
Pro Account Expeditor
The Home Depot Inc
11.2023 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
Customer Experience Manager
The Home Depot Inc
01.2022 - 11.2023
- Coach Department Supervisor's and floor associates on technique, behaviors, and accuracy
- Achieved sales goals and service targets by cultivating and securing positive associate relationships.
- Built customer relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up. .
- Established performance and service goals and held associates accountable for performance.
- maintain store standards
- leading closing store meetings
Associate Support Department Supervisor
The Home Depot Inc
11.2019 - 01.2022
- Hired, managed, developed and trained all incoming associates. .
- Conducted New Hire Orientations.
- Maintained weekly schedules to ensure coverage levels for expected demands.
- Supervised Employee and VOA committees
Department Supervisor
The Home Depot Inc
01.2018 - 11.2019
- Oversaw associate performance reviews.
- Promoted culture focused on encouraging associates to develop skills .
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Mentored associates to enhance professional development and accountability .
- Supervised Specialty, Merchandising D-23/59, Operations D-31
Education
Diploma - Massage Therapy
Allied Medical And Technical Institute
Forty Fort, PA05.1998
Skills
- Customer Experience Improvement
- Motivational Leadership
- Closing Store Techniques
- Operating Procedures and Policies
- Detail Oriented
- Time Management
- Multitasking
- Strong Communication skills
- Order Up
- Service Connect
- Quote Center
Recognitions/Certifications
RAMP Certifucatin- 4/25/2022
Ballymore Certified
Team Depot Co-Captain
Inventory Preparation Co-Captain
Employee Committee Co-captain
3 Regional Vice President Awards
Diamond Award Recipient
Homer Fund Captain
Timeline
Pro Account Expeditor
The Home Depot Inc
11.2023 - Current
Customer Experience Manager
The Home Depot Inc
01.2022 - 11.2023
Associate Support Department Supervisor
The Home Depot Inc
11.2019 - 01.2022
Department Supervisor
The Home Depot Inc
01.2018 - 11.2019
Diploma - Massage Therapy
Allied Medical And Technical Institute