Valerie Geyer

• Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
• Communicated with vendors regarding product availability, pricing and shipping status.
• Resolved discrepancies between customer orders and actual shipments received.
• Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
• Completed L.E.A.D. program
• On the VOA committee for two years.
• Helped stared up and run the Western Development training.

Team Captain

• Organized and facilitated group activities to promote collaboration amongst the team.
• Recognized outstanding contributions from individuals on the team during project completion.
• Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
• Create and send out Team Birthday card and Anniversary cards.

• Promoting sales and customer satisfaction through product knowledge, problem solving, and face-to-face interactions, telephone, and email communication.
• Managing delivery associates to ensure they are pulling orders for deliveries in a timely manner.
• Making sure all deliveries are pulled accurately and palletized correctly, and are assigned to the correct truck type with the correct pallet spaces needed.
• Tracked and resolved improperly handled orders efficiently
• Supervised Service Desk Associates to maintain task focus
• Providing customer service of all kinds, phone sales, special orders, online orders, orders needed to be sold through order up, Esvs, quote center, etc.
• Working Book and Physical reports, Audit of Pro cage, Service Desk cage, receiving S/O area, and the delivery area out back.

Garden Department Supervisor, 05/2010-09/2010

• Inventory management, including the scanning of out-of-stock products and product replenishment.
• Reviewing department performance and working with employees to merchandise product to improve sales numbers.

Specialty Department Supervisor, 09/2010-09/2013

• Reviewed department metrics to confirm weekly sales targets met
• Examined orders and quotes for accuracy before submission to vendors
• Resolved customer concerns and issues efficiently
• Accompanied inspector to customer's house to review their install and assure customer satisfaction.

Pro Desk and Customer Service Desk Supervisor, 09/2013-10/2016

• Promote sales and customer satisfaction through product knowledge and problem resolution through face-to-face interaction or telephone communication.
• Teach, train, and guide new associates.
• Encouraged continuous order management and follow-up, reviewing completed customer orders and following up on orders that were not handled properly to identify problems and find resolutions to prevent mishandling from occurring.

Key Carrier, 10/2011-10/2016

• entrusted with opening and closing the store, counting the safe, and any other duties in support of the store manager.
• Hazmat safety control.
• Walk store prior to opening to ensure all hazmat safety protocol was done correctly.

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