Stephanie figueroa
Santee,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
29
29
years of professional experience
Work History
Pro Account Expeditor, Supervisor, Trainer
The Home Depot Inc
07.1995 - Current
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Contacted suppliers to verify shipment details.
- Provided assistance in resolving any issues or complaints related to product delivery or logistics services.
- Resolved discrepancies between customer orders and actual shipments received.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Skills
- Issue Resolution
- Team Member Training
- Order Management
- Shipping and receiving
- Policy Enforcement
- Training and mentoring
- Goal-Oriented
- Staff Development
- Expectation setting
Affiliations
- Advanced Department Supervisor Training
- LEAD Program
- Key carrier training
- Mentor Program
Accomplishments
November 2023 Associate of the Month
Diamond Homer Award
Timeline
Pro Account Expeditor, Supervisor, Trainer
The Home Depot Inc
07.1995 - Current
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