Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Shaw

Topeka,KS

Summary

Hard-working, reliable, and passionate individual with a strong desire to continuously learn and grow. Graduated from the University of Kansas School of Design with a solid foundation in developing effective communication strategies for diverse audiences. Skilled in media relations and content creation to elevate brand visibility and engagement. Proven success in fostering teamwork and delivering impactful outcomes in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Communications Specialist

Blue Cross and Blue Shield of Kansas (BCBSKS)
05.2020 - Current
  • Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
  • Created and maintained a content calendar to streamline communication efforts across departments and ensure accurate and timely processing.
  • Produced newsletters and reports that effectively conveyed key organizational updates to providers.
  • Coordinated with cross-functional teams to ensure consistent messaging across all channels.
  • Produced and distributed brochures, newsletters, and informational emails.
  • Developed and implemented communication strategies to enhance internal messaging effectiveness.
  • Collaborated with cross-functional teams to create engaging content for digital platforms.

Customer Experience Representative

Blue Cross and Blue Shield of Kansas (BCBSKS)
04.2017 - 05.2020
  • Adapted to ever changing environments while keeping a positive attitude.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Provided support in navigating insurance products and services, enhancing customer understanding.
  • Maintained detailed records of customer interactions to ensure follow-up actions.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

CSR/Teller

First State Bank & Trust
02.2016 - 04.2017
  • Maintained knowledge of banking products, delivering informed recommendations.
  • Adapted quickly to system updates, minimizing disruptions in service flow.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Processed transactions accurately, contributing to daily operational goals.
  • Resolved customer inquiries efficiently, enhancing overall client satisfaction.

Team Leader, Carhop, Opener

Sonic
01.2008 - 01.2016
  • Trained new members on operational procedures and best practices for task execution.
  • Coordinated schedules and workload distribution to optimize team performance and output.
  • Assisted in resolving conflicts within the team, promoting a positive work culture and morale.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

Education

BFA - Design

University of Kansas
Lawrence, KS
05-2014

Skills

  • Detail oriented
  • Imaginative design skills
  • Strong time management
  • Experienced in photography techniques
  • Effective customer service skills
  • Strong time management
  • Online content coordination
  • Integrated marketing communications
  • Internal communications
  • Proficient in Word, Excel, Adobe Photoshop, InDesign, Lightroom, Final Cut Pro, PowerPoint, SalesForce Marketing Cloud

Timeline

Communications Specialist

Blue Cross and Blue Shield of Kansas (BCBSKS)
05.2020 - Current

Customer Experience Representative

Blue Cross and Blue Shield of Kansas (BCBSKS)
04.2017 - 05.2020

CSR/Teller

First State Bank & Trust
02.2016 - 04.2017

Team Leader, Carhop, Opener

Sonic
01.2008 - 01.2016

BFA - Design

University of Kansas

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