Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARAH SHEARROW

Summary

A West Virginia Junior College graduate whose qualifications include a strong background in customer service and pharmacy. Driven Pharmacy Technician with four years of experience and success in working within a fast-paced hospital pharmacy setting during COVID and gaining experience & knowledge working with three different insurance companies simultaneously. Highly proficient in accurately filling and labeling prescriptions, handling insurance pharmacy claim overrides & prior authorizations, and updating pharmacy records. Excited to bring a positive attitude and demonstrate the proficient customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Pharmacy Technician

RATIONAL DRUG THERAPY PROGRAM
Morgantown, WV
07.2022 - Current
  • Serve as the initial and main point of contact for healthcare providers serving the population of the WV Bureau for Medical Services & WV Public Employees Insurance Agency
  • Provide excellent customer service through interaction with pharmacies and other healthcare providers
  • Communicate clearly and concisely over the phone, fax, or electronic mail in a professional manner
  • Evaluate Help Desk and prior authorization requests using established guidelines and enter approved requests into mainframe computer
  • Requests which require therapeutic judgement are referred to attending pharmacist
  • Research provider inquiries using all available resources
  • Perform callbacks to providers' inquiries when necessary
  • Document all communications and required information in the appropriate database.

Operations Pharmacy Technician II

RUBY MEMORIAL HOSPITAL
10.2019 - 09.2021
  • Responsible for preparing unit-dose medications, delivering medications, and ordering and delivering drug supplies
  • Accurately prepares non-parenteral medications, including oral solutions/suspensions
  • Understand standard pharmaceutical/medical terms, abbreviations and symbols commonly used in the prescribing and dispensing of medications.

Pharmacy Technician

WASHINGTON HEALTH SYSTEM
06.2019 - 08.2019
  • Assisted with pyxis inventory management, including verification of quantities, storage and removal of outdated medications and restocking pharmaceuticals in short supply to prevent being out of stock
  • Answer phone calls, manage a message que for hospital staff to reorder medications and immediate doses
  • Complied with all the policies and procedures in support of quality improvement initiatives, privacy regulations, and pertinent federal, state, and local regulations.

Customer Service Representative

TELETECH
02.2016 - 03.2018
  • Answered queries on products and services from customers of Fortune 500 brands
  • Assisted customers with how-to's
  • Addressed and resolved customer concerns to achieve first contact resolution
  • Provided excellent customer service and care

Education

HEALTH SCIENCE - PHARMACY

South College

ASSOCIATE DEGREE - TECHNOLOGY

West Virginia Junior College

Skills

  • Insurance Claim Billing
  • Inventory Control / Maintenance
  • Gainwell and ESI system experience
  • Order Entry & Delivery
  • Pyxis Training/Knowledge
  • Non-Sterile Compounding
  • Quality Assurance and Control
  • Customer Service with in Professional & Patient Relations
  • Skilled at using a microcomputer and related software, including
  • Microsoft Office (Word, Excel, PowerPoint, etc)
  • Pharmacy Records Management

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Clinical Pharmacy Technician

RATIONAL DRUG THERAPY PROGRAM
07.2022 - Current

Operations Pharmacy Technician II

RUBY MEMORIAL HOSPITAL
10.2019 - 09.2021

Pharmacy Technician

WASHINGTON HEALTH SYSTEM
06.2019 - 08.2019

Customer Service Representative

TELETECH
02.2016 - 03.2018

HEALTH SCIENCE - PHARMACY

South College

ASSOCIATE DEGREE - TECHNOLOGY

West Virginia Junior College

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