Sarah Shepperd
Roanoke,VA
Summary
Insurance professional with in-depth experience in verifying insurance coverage and handling patient information to ensure smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Proficient in utilizing verification systems and maintaining comprehensive records while displaying strong attention to detail and collaborative mindset.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Ensemble Health Partners
09.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Patient Access Financial Representative
Carilion Clinic
04.2018 - 09.2024
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
- Processed eligibility and benefits verification and authorization requests.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
Medical Office Associate
Carilion Clinic
04.2016 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Met customer call guidelines for service levels, handle time and productivity.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
Education
Associates Degree in General Studies -
Virginia Western Community College
Roanoke, VA12-2012
Skills
- Attention to detail
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Coverage and authorizations
- Insurance billing
- Medical terminology
- Patient communication
- Proficient in Microsoft Office
- Customer service
Timeline
Insurance Verification Specialist
Ensemble Health Partners
09.2024 - Current
Patient Access Financial Representative
Carilion Clinic
04.2018 - 09.2024
Medical Office Associate
Carilion Clinic
04.2016 - 04.2018
Associates Degree in General Studies -
Virginia Western Community College
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