Sarah Sinclair
Adrian,MI
Summary
Dynamic banking professional with extensive experience at Old National Bank, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and achieving departmental goals through strategic planning. Skilled in decision-making and time management, fostering a high-performance culture while ensuring compliance with regulatory standards.
Overview
21
21
years of professional experience
Work History
Manager
Old National Bank
Hudson, MI
05.2023 - 12.2025
- Directed team in executing daily banking operations while ensuring adherence to regulatory standards and internal policies.
- Streamlined workflow processes, resulting in improved task management and reduced processing times.
- Mentored junior employees, fostering professional development and enhancing team performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Manager
Old National Bank
Adrian, MI
08.2020 - 05.2023
- Supported branch operations by coordinating daily activities and managing staff schedules.
- Contributed to the implementation of compliance procedures, ensuring adherence to regulatory standards.
- Trained new employees on banking processes, systems, and customer engagement strategies.
- Led team meetings to discuss performance metrics and develop strategies for achieving branch goals.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
TLC Community Credit Union
Adrian, MI
08.2011 - 08.2020
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Assisted customers with inquiries, providing information on products and services.
- Maintained cash drawer integrity through careful handling and reconciliation of funds.
- Educated customers on account features, contributing to increased customer satisfaction.
- Resolved customer issues promptly, ensuring a positive banking experience for all patrons.
- Monitored compliance with banking regulations to uphold organizational standards and practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Assistant Manager
Family Video
Adrian, MI
06.2005 - 01.2012
- Implemented inventory management systems to optimize stock levels and reduce losses.
- Maintained a clean, well-organized store environment that encouraged repeat business from customers.
- Oversaw daily operations of the video store, including staffing, scheduling, and budget management.
- Resolved customer complaints in a professional manner, ensuring client satisfaction remained high.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Business Administration And Management
Jackson College
Jackson, Michigan, MIHigh School Diploma -
Adrian High School
Adrian, MISkills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Timeline
Manager
Old National Bank
05.2023 - 12.2025
Assistant Manager
Old National Bank
08.2020 - 05.2023
Customer Service Representative
TLC Community Credit Union
08.2011 - 08.2020
Assistant Manager
Family Video
06.2005 - 01.2012
No Degree - Business Administration And Management
Jackson College
High School Diploma -
Adrian High School