Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sarah Slaninka

Sarah Slaninka

Plymouth

Summary

Strategic General Manager with expertise in operational management and team leadership. Drives business growth through innovative strategies and effective communication. Skilled in problem-solving and fostering collaboration to enhance customer satisfaction. Focused on motivating and developing team members to achieve profitability in competitive environments.

Overview

22
22
years of professional experience

Work History

General Manager

Knights Armor Roofing & Construction LLC
Plymouth
05.2010 - 06.2026
  • Obtained large contracts with both commercial interests and city municipalities up to $16 Million/projects.
  • Oversaw company operations, integrating sales, construction, and employee management to drive overall performance.
  • Secured construction contracts ranging $20,000 to $1 Million regularly.
  • Oversaw project scheduling and resource allocation for teams.
  • Facilitated communication among clients, subcontractors, and team members to streamline project execution.
  • Ensured compliance with safety regulations and industry standards.
  • Conducted sales and provided professional commercial and residential metal roofing, building, and siding services to customers.

Assistant General Manager

Country Pride
Sawyer
12.2012 - 08.2015

Oversaw day-to-day FOH/BOH management, product purchasing, financial forecasting, payroll, scheduling, cost control, and complete employment cycle from hiring to termination, ensuring efficient restaurant operations.

  • Successfully remodeled restaurant and implemented cost control measures to spur profit increase.
  • Implemented marketing strategies and guest satisfaction initiatives that enhanced customer engagement and retention.
  • Managed inventory levels and coordinated supply orders to maintain operational efficiency.
  • Developed training programs for new employees to enhance team performance.
  • Conducted regular performance evaluations to support employee development initiatives.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Retail Business Owner/ General Manager

School of Self Reliance/War Dog Outfitters
Michigan City
10.2011 - 12.2012
  • Managed payroll, company taxes, accounting, P&L, invoices, product purchasing, advertising, in-store and online sales, cost control, inventory records, and overall company operations while instructing classes and marketing patented inventions.
  • Managed daily operations of a small retail tactical, sporting goods, and survival store.
  • Trained and mentored staff on product knowledge and customer service to enhance customer experience.
  • Oversaw inventory management, including ordering and stock control processes.
  • Negotiated contracts with vendors for store goods and services.
  • Developed marketing strategies to increase brand visibility and customer engagement.
  • Implemented promotional campaigns on social media to boost brand visibility and customer engagement.

Restaurant Manager

Texas Corral
Benton Harbor
07.2009 - 02.2010
  • Managed daily restaurant operations and ensured smooth service delivery.
  • Managed daily operations, payroll, accounting, P&L, invoices, banking procedures, hiring, training, and firing of employees; coordinated product ordering, inventory, cost control, and food production management.
  • Trained and supervised staff to maintain high service standards.
  • Developed and implemented operational policies to enhance customer experience.

Office Business Secretary & Private Caterer

Slaninka Equities LLC
New Buffalo
01.2006 - 07.2009
  • Managed office business calls, typed business forms; drafted advertising and marketing materials, and performed payroll and accounting duties to support company operations.
  • Designed and maintained company website.
  • Organized meetings and conferences, including scheduling venues and managing meeting logistics.
  • Responded to incoming calls and addressed client inquiries with professionalism.
  • Processed invoices received from vendors in an accurate and timely manner.
  • Proofread documents prior to submission for accuracy and completeness.
  • Catered private parties and events, managed buffet-style service, oversaw catering business operations including P&L, inventory, cost control, and ensured food safety and customer satisfaction.

Insurance Claim Customer Service Provider & Claims Adjuster

State Farm Claim Central Call Center
Portage
06.2005 - 12.2005
  • Assisted customers with claims processing and policy inquiries.
  • Educated clients about coverage options and claim procedures.
  • Resolved customer complaints with empathy and professionalism.
  • Documented claim details accurately in the management system.
  • Managed high call volumes while maintaining service quality standards.
  • Receiving inbound claim calls, answering customer calls, filing claims, recording claims, directing calls using a multi-line system, customer service, mail distribution, claimant carrier calls, updating information, draft printing, draft mailing, repair estimates, rental car/towing claim handling, State Farm software, Rhumba Workflow software, DMV software, Microsoft Office 2003, and other claim applications.
  • Performed data entry tasks related to orders and customer information.

Lab Technician & Quality Assurance Inspector/Auditor

Richard Allan-Scientific, Inc.
Kalamazoo
08.2004 - 06.2005
  • Performing chemical analysis of Fisher, RAS, Bayer products, titrations, pH, Atomic Absorption, Gas Chromatograph, UV spectrometer, QA inspection of raw materials and finished goods, sampling plans, instrument calibration, caliper use, product verification, record filing, data entry, and document control.
  • Supported manufacturing operations and ensured quality assurance for diverse products in production environment.
  • Coordinated quality assurance reports for materials, documents, files, SOPs, GMPs, GLPs, and lab functions.
  • Managed file system, greeted customers, and answered phone calls to ensure smooth office operations.

Research Associate I

MPI Research Inc.
Mattawan
06.2004 - 07.2004
  • Dosed animals with test material, monitored vital signs, performed animal husbandry, conducted phlebotomy and serial bleeds, ensured patient care, followed SOPs and GLPs, collected and reviewed data, set up and completed pharmacology studies, executed IV, IM, IP, subcutaneous dosing, and performed blood collection via intravaginal, orbital sinus, jugular, cephalic, and femoral veins using Provantis Data Collection Program.
  • Conducted literature reviews to support ongoing research projects.
  • Collaborated with cross-functional teams on experimental design and methodology.
  • Analyzed data using statistical software for research findings.

Education

Master of Science - Biomedical Sciences

Western Michigan University
Kalamazoo, MI
05-2005

Bachelor of Science - Biomedical Sciences

University of Tennessee
Knoxville, TN
05-2004

Skills

  • Project management
  • Project planning
  • Operations management
  • Departmental operations management
  • Financial management
  • Strategic leadership
  • Resource optimization
  • Inventory management
  • Inventory control
  • Quality assurance
  • Customer relationship management
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Performance evaluation
  • Team leadership
  • Team development
  • Schedule management
  • Employee training
  • Inventory control

Timeline

Assistant General Manager

Country Pride
12.2012 - 08.2015

Retail Business Owner/ General Manager

School of Self Reliance/War Dog Outfitters
10.2011 - 12.2012

General Manager

Knights Armor Roofing & Construction LLC
05.2010 - 06.2026

Restaurant Manager

Texas Corral
07.2009 - 02.2010

Office Business Secretary & Private Caterer

Slaninka Equities LLC
01.2006 - 07.2009

Insurance Claim Customer Service Provider & Claims Adjuster

State Farm Claim Central Call Center
06.2005 - 12.2005

Lab Technician & Quality Assurance Inspector/Auditor

Richard Allan-Scientific, Inc.
08.2004 - 06.2005

Research Associate I

MPI Research Inc.
06.2004 - 07.2004

Master of Science - Biomedical Sciences

Western Michigan University

Bachelor of Science - Biomedical Sciences

University of Tennessee
Sarah Slaninka