Sarah Smith

Providing excellent customer service and representing the restaurant with professionalism and attention to detail. Ensuring customer satisfaction from arrival to departure. Working with both front and back of house to ensure a premium service and profitability. Annually in the top sales tier for the department.

• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu items sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Responsible for preparing and closing the restaurant for opening and end of day service. Helping greet and seat customers as well as taking both inside and outside orders. Communicating with outside delivery vendors.

• Processed customer payments and balanced cash drawers.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Monitored food quality and freshness throughout day.
• Cleaned and organized kitchen, dining and service areas.

Offering thorough knowledge of of expansive menu to our patrons and offering suggestions to their dietary restrictions. Training new waitstaff on the policies and procedures of the restaurant. Optimizing the customers experience and ensuring reoccurring business. Procuring and delivering customers orders in an accurate and timely manner.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Displayed enthusiasm and promoted excellent service to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous positive reviews from satisfied customers.