Summary
Overview
Work History
Skills
Timeline
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Sarah Smith

San Antonio,TX

Summary

Dynamic Operations Manager with a proven track record at Emler Swim School, enhancing operational efficiency and customer satisfaction. Expert in inventory management and customer relationship management, I've led teams to exceed performance goals through effective leadership and problem-solving. Achieved significant improvements in client retention and operational quality by empowering staff and streamlining processes. Seasoned Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

Emler Swim School
01.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Supervisor

Burkes Outlet Bealls
01.2020 - 06.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Entertainment Host

Simmons Events
09.2018 - 02.2020
  • Enhanced event experiences by coordinating and managing all entertainment aspects, including talent booking, scheduling, and logistics.
  • Exceeded client expectations by consistently delivering high-quality entertainment experiences within established timelines and budgets.
  • Developed strong relationships with vendors and service providers to negotiate favorable contracts for clients.
  • Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Staff Management
  • Staff Training
  • Employee Motivation
  • Goal Setting
  • Client Relationships
  • Customer Relationship Management (CRM)
  • Delegation
  • Customer Retention

Timeline

Operations Manager

Emler Swim School
01.2021 - Current

Supervisor

Burkes Outlet Bealls
01.2020 - 06.2020

Entertainment Host

Simmons Events
09.2018 - 02.2020

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Sarah Smith