Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Smith

Spokane,WA

Summary

Dynamic customer service professional with experience at Frontier Behavioral Health and Zips Northwest Inc. Skilled in complaint handling and team development, I excel at enhancing customer satisfaction and training staff. Proven ability to resolve issues efficiently while maintaining accurate documentation and payment processing, contributing to a positive service environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Frontier Behavioral Health
Spokane, WA
10.2024 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Supported team in managing customer interactions through various communication channels.
  • Learned company policies and procedures to ensure compliance in customer support activities.
  • Contributed to maintaining a positive customer experience by addressing concerns effectively.

Shift Leader

Zips Northwest Inc.
Spokane, WA
06.2018 - 10.2024
  • Coordinated daily shift operations to ensure efficient workflow and customer satisfaction.
  • Trained new employees on company policies and standard operating procedures.
  • Monitored inventory levels, coordinating restocks to maintain supply availability.
  • Resolved customer inquiries and complaints promptly to enhance service quality.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

MBA - Healthcare Administration

Eastern Washington University
Cheney, WA
06-2026

Bachelor of Arts - Interdisciplinary Studies

Eastern Washington University
Cheney, WA
03-2024

Skills

  • Customer service
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Scheduling
  • Call management
  • Documentation
  • Team development
  • Prioritization
  • Staff training

Timeline

Customer Service Representative

Frontier Behavioral Health
10.2024 - Current

Shift Leader

Zips Northwest Inc.
06.2018 - 10.2024

MBA - Healthcare Administration

Eastern Washington University

Bachelor of Arts - Interdisciplinary Studies

Eastern Washington University