Sarah Sohrweid
Aurora,NE
Overview
15
15
years of professional experience
Work History
Account Manager/Insurance Producer
Dayla Mamot-Sack State Farm
Aurora, NE
05.2018 - 02.2026
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with team members to streamline processes and enhance service delivery.
- Analyzed customer needs to recommend appropriate insurance products and services.
- Facilitated communication between clients and underwriters to expedite policy approvals.
- Managed client accounts, ensuring accurate documentation and timely renewals.
- Conducted regular follow-ups with clients to assess satisfaction and address concerns.
- Implemented feedback mechanisms to improve service quality and client engagement.
- Trained junior staff on customer relationship management best practices and tools.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Streamlined account management processes, reducing response times and improving client service quality.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Insurance Producer
Chasity Pfeifer State Farm
Central City, NE
04.2016 - 05.2018
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Conducted comprehensive insurance needs assessments for clients, ensuring tailored coverage solutions.
- Collaborated with underwriters to expedite policy approvals and resolve underwriting issues effectively.
- Utilized CRM software to track client interactions and manage policy renewals efficiently.
EMT First Responder
City of Central City
Central City, NE
01.2013 - 12.2013
- Responded promptly to emergency calls, delivering critical care to patients on-site.
- Administered first aid and life support techniques in high-pressure situations.
- Collaborated with medical personnel for effective patient transport and treatment continuity.
- Maintained accurate patient records, ensuring compliance with regulatory standards.
MLT, Phlebotomist
Howard County General Hospital
Saint Paul, NE
05.2011 - 12.2011
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostic results.
- Maintained sterile environment by adhering to infection control protocols and ensuring equipment cleanliness.
- Processed laboratory specimens for testing, including proper labeling and documentation of samples.
- Assisted patients with pre-procedure instructions, addressing concerns to enhance comfort and compliance.
Education
Associate of Applied Science -
University of Nebraska
NEHigh School Diploma -
Ord Jr Sr High
Ord, NEAssociate of Science -
Central Community College
Hastings, NETimeline
Account Manager/Insurance Producer
Dayla Mamot-Sack State Farm
05.2018 - 02.2026
Insurance Producer
Chasity Pfeifer State Farm
04.2016 - 05.2018
EMT First Responder
City of Central City
01.2013 - 12.2013
MLT, Phlebotomist
Howard County General Hospital
05.2011 - 12.2011
Associate of Applied Science -
University of Nebraska
High School Diploma -
Ord Jr Sr High
Associate of Science -
Central Community College