Sarah Spaulding
Sunbury,OH
Summary
Dynamic Patient Financial Counselor with a proven track record at Mount Carmel Health System, enhancing patient satisfaction through effective financial counseling and payment negotiations. Skilled in Medicare and insurance verification, I successfully reduced bad debt and improved cash flow while fostering strong relationships with patients and providers. Excellent communicator dedicated to compassionate service.
Overview
22
22
years of professional experience
Work History
Patient Financial Counselor
Mount Carmel Health System Inc.
06.2003 - 02.2025
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Verified patient insurance eligibility and entered patient information into system.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Cardington Lincoln
Cardington, OH06.2003
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Financial counseling
- Medical billing
- Medicaid
- Customer service
- Patient registration
- Medical terminology
- Data entry proficiency
- Payment collection
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Documenting and recording information
Timeline
Patient Financial Counselor
Mount Carmel Health System Inc.
06.2003 - 02.2025
High School Diploma -
Cardington Lincoln
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