Sarah Stalkfleet
Glendale,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Massage Therapist
Amori Chiropractor
Phoenix, AZ
03.2023 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
Massage Therapist
Self-employed
Phoenix, AZ
03.2019 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Private Nanny
Taylor McIntosh
Scottsdale, AZ
08.2022 - 02.2023
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Customer Service Representative
Sunfare
Phoenix, AZ
06.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.2013
Skills
- Social Skills
- Creative Solutions
- Product and Service Upselling
- Customer Needs Assessment
- Body Treatments
- Business Management
- Customer Inquiries
- Customer Consultations
Certification
- LMT - Licensed Massage Therapist
Timeline
Massage Therapist
Amori Chiropractor
03.2023 - Current
Private Nanny
Taylor McIntosh
08.2022 - 02.2023
Massage Therapist
Self-employed
03.2019 - Current
Customer Service Representative
Sunfare
06.2015 - 08.2016
High School Diploma -
Greenway High School