SARAH-STAR SMITH
Yard House
Cherry Hill,NJ
8
years of professional experience
Customer-focused professional with a bachelor's degree in Business Administration and experience in customer service, employee training, and fast-paced operations. Skilled at resolving customer concerns, managing competing priorities, communicating effectively, and maintaining accuracy under pressure. Promoted to a Server Trainer within four months of joining Yard House, demonstrating the ability to learn procedures quickly and support employee development. Adaptable problem-solver eager to apply business knowledge and transferable skills to a career.
Work History
Server Trainer
5 Years- Train and support new employees in service procedures, operational standards, customer communication, and workplace expectations.
- Reinforce established procedures and service standards while helping new team members develop confidence and consistency.
- Trained and supported new employees in service procedures, operational standards, customer communication, and workplace expectations to ensure smooth onboarding.
- Managed customer orders, transactions, and time-sensitive requests with accuracy and attention to detail to enhance service quality.
- Maintain accuracy and attention to detail while managing customer orders, transactions, and time-sensitive requests.
- Reinforced established procedures and service standards, helping new team members build confidence and consistency in their roles.
Server
4 Months- Delivered attentive customer service by managing multiple tables and customer requests, ensuring timely responses to time-sensitive responsibilities.
- Processed customer orders and transactions using POS systems while maintaining accuracy.
- Addressed customer questions and concerns with tailored solutions, enhancing overall customer experience.
- Coordinated with team members to streamline service and enhance daily operational efficiency.
Server / Bartender
2 Years 5 Months- Delivered customer service in fast-paced restaurant, addressing requests and resolving concerns to enhance guest satisfaction.
- Managed multiple responsibilities simultaneously while maintaining accuracy, efficiency, and a positive customer experience.
- Collaborated with team members to meet customer needs and streamline daily operations.
- Executed customer orders and transactions with precise attention to detail in time-sensitive environment.
Education
Bachelor's Degree - Business Administration
Skills
Customer service and issue resolution
Employee training
POS systems and transaction processing
Attention to detail & accuracy
Multitasking and prioritization
Adaptability and accuracy
Technical learning
Information gathering
Communication
Timeline
Server Trainer
Yard House
10.2021 - CurrentRead More
Server
Yard House
06.2021 - 10.2021Read More
Server / Bartender
On The Border
01.2019 - 06.2021Read More
Rowan University
Bachelor's Degree from Business Administration
Read More