Sarah Steele
H. G. Sply Co.
Fort Worth,TX
1
Certification
8
years of professional experience
Results-oriented professional with extensive experience in managing bar operations and coordinating events. Known for exceptional team leadership, staff training, and maintaining operational efficiency, leading to increased customer engagement and satisfaction.
Work History
Bar Manager
3 Months- Managed daily bar operations, ensuring efficient service and adherence to safety standards.
- Trained staff on cocktail preparation and customer service techniques, enhancing team performance.
- Developed creative drink specials, increasing customer engagement and satisfaction.
- Maintained inventory levels, minimizing waste through effective stock management practices.
Event Manager
10 Months- Coordinated logistics for multiple events, ensuring timely setup and breakdown processes.
- Developed event timelines and schedules to streamline operations and improve efficiency.
- Collaborated with vendors to secure services and negotiate contracts, enhancing event quality.
- Managed guest lists and RSVPs, providing exceptional customer service and communication.
Service Manager
7 Months- Oversaw daily operations, ensuring service quality and customer satisfaction across all transactions.
- Resolved customer inquiries and complaints promptly, improving overall service experience.
- Trained staff on service protocols, enhancing team efficiency and knowledge retention.
- Developed and implemented operational procedures to streamline workflow processes.
Reception Manager
2 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled customer inquiries and complaints, providing timely resolutions to enhance guest satisfaction.
- Coordinated scheduling of appointments and reservations to optimize staff utilization.
- Maintained accurate records of visitor logs and daily transactions for reporting purposes.
FOH Supervisor
4 Months- Managed scheduling and staffing to optimize service levels during peak hours.
- Supervised front-of-house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and operational procedures.
- Developed and implemented training programs to enhance team performance and customer satisfaction.
Server Trainer
6 Months- Developed and implemented training materials to ensure consistency in service standards across shifts.
- Trained new servers on menu knowledge and customer service techniques to enhance guest experience.
- Mentored staff in operational procedures, improving team efficiency and communication during peak hours.
- Assessed server performance and provided constructive feedback to foster professional growth and development.
Server
5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge and service standards.
Server/Bartender
9 Months- Developed signature cocktails and seasonal drink specials to elevate guest experience and promote sales.
- Mentored junior servers, providing guidance on upselling techniques and effective communication with guests.
- Streamlined workflow processes between front of house and back of house teams to improve service efficiency.
- Implemented feedback mechanisms to identify areas for improvement in service delivery and guest engagement strategies.
Customer Service Team Lead
2 Years- Led customer service team to enhance guest satisfaction and operational efficiency.
- Resolved escalated customer complaints with effective problem-solving strategies.
- Implemented process improvements that streamlined workflows and reduced response times.
- Developed training programs for new staff, improving service delivery and team performance.
Server/Bartender
4 Years 2 Months- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests during peak hours.
- Managed bar inventory, tracked supplies, and ordered stock to maintain optimal levels for efficient operations.
- Trained new staff on menu offerings, service protocols, and POS system usage to enhance team performance.
Student Manager
8 Months- Trained and mentored new staff on operational procedures and customer service standards.
- Developed staff scheduling strategies to meet peak demand while controlling labor costs.
- Implemented inventory management practices to optimize product availability and reduce waste.
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
Bartender
2 Months- Provided exceptional customer service by efficiently managing orders and resolving issues.
- Crafted innovative cocktail recipes to enhance beverage menu and customer experience.
- Trained new bartenders on mixology techniques and customer interaction standards.
- Maintained bar inventory, ensuring optimal stock levels and minimizing waste.
Education
BBA - Marketing
Skills
Guest relations
Customer service
Health and safety
Training and mentoring
Responsible alcohol service
Inventory management
Team leadership
Staff development
Certification
Op
Timeline
Bar Manager
H. G. Sply Co.
06.2026 - CurrentRead More
Event Manager
H. G. Sply Co.
11.2025 - CurrentRead More
Service Manager
H. G. Sply Co.
11.2025 - 06.2026Read More
Reception Manager
H. G. Sply Co.
09.2025 - 11.2025Read More
FOH Supervisor
H. G. Sply Co.
05.2025 - 09.2025Read More
Server Trainer
H. G. Sply Co.
03.2025 - 09.2025Read More
Server
H. G. Sply Co.
10.2024 - 03.2025Read More
Server/Bartender
P. F. Chang's
01.2024 - 10.2024Read More
Customer Service Team Lead
P. F. Chang's
11.2021 - 11.2023Read More
Server/Bartender
P.F. Chang's
09.2019 - 11.2023Read More
Bartender
High Five
06.2019 - 08.2019Read More
Student Manager
Einsteins Bros Bagels
01.2019 - 09.2019Read More
Texas Tech University
BBA from Marketing
Read More