Sarah Sterling
Danvers,MA
Summary
Dynamic leader with a proven track record at John Bertram House, enhancing operational efficiency and team collaboration. Excelled in healthcare administration and relationship building, significantly increasing occupancy rates through innovative strategies. Skilled in budget planning and fostering a culture of inclusion, driving staff productivity and organizational growth.
Overview
13
13
years of professional experience
Work History
Assisted Living Director of Sales
Bertram House of Swampscott
12.2024 - Current
- Increased occupancy rate within 2 months through targeted marketing strategies and exceptional customer service.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Work in a fast-paced environment with competing demands for time and attention.
- Work with the Bertram House Board of Trustees to achieve sales goals in both communities.
- Work with the team to ensure room turns are done in a timely fashion in alignment with the sales process.
Assisted Living Executive Director
John Bertram House
01.2017 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Supported organization through significant transition period, maintaining stability and focus on strategic goals.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Assisted Living Assistant Executive Director
John Bertram House
05.2012 - 12.2016
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Improved long-term sustainability by identifying growth opportunities via thorough market research.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Increased volunteer engagement through targeted recruitment efforts, resulting in greater support for organizational projects.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Established performance metrics to evaluate employee performance, driving improvements in efficiency.
- Supported and assisted executive director in management of facility budgets and business practices.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Education
Masters of Social Work - Older Adults/End of Life Care
Salem State University
Salem, MA05-2010
Skills
- Employee recruitment, hiring and training
- Healthcare administration
- Admissions management
- End-of-life care
- Teamwork and collaboration
- Customer service
- Organizational skills
- Effective communication
- Relationship building
- Multidisciplinary team collaboration
- Quality assurance
- Budget planning
Timeline
Assisted Living Director of Sales
Bertram House of Swampscott
12.2024 - Current
Assisted Living Executive Director
John Bertram House
01.2017 - Current
Assisted Living Assistant Executive Director
John Bertram House
05.2012 - 12.2016
Masters of Social Work - Older Adults/End of Life Care
Salem State University
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