Overview
Work History
Education
Skills
Timeline
Generic

Sarah Steward

Lebanon,CT

Overview

20
20
years of professional experience

Work History

Front End Manager

Stop & Shop
07.2023 - Current
  • Oversees cash handling procedures.
  • Monitors cash drawers in checkout stations.
  • Oversees cashier operations and bookkeeping.
  • Maintains store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintains strong customer relations and effective customer service standards.
  • Assessing customer needs and providing assistance.
  • Supervises and guides new employees.
  • Resolves customer complaints promptly.
  • Responds to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provides excellent customer service in customer interactions.
  • Coaches employees through day-to-day work and complex problems.
  • Collaborates with other department managers.
  • Schedules employees according to skill sets and coverage needs, and make adjustments to meet unexpected demands.
  • Oversees and guides employee performance.
  • Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintains positive customer relations.
  • Improves staffing during busy periods by creating employee schedules and monitoring call-outs.

Online Pickup Lead

Stop & Shop
05.2023 - 07.2023


  • Worked effectively in fast-paced environments.
  • Worked well in a team setting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines.
  • Supervised and guided new employees.
  • Resolved customer complaints promptly.
  • Provided excellent customer service in customer interactions.
  • Guided employees in shopping online orders.
  • Collaborated with other department managers.
  • Oversaw employees and gave tips for improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in shopping online orders.
  • Monitored customer orders for quality.
  • Answered phones and processed customer orders.

Online Pickup Assistant

Stop & Shop
03.2023 - 05.2023
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting.
  • Managed time efficiently in order t complete all tasks within deadlines.
  • Resolved customer complaints promptly.
  • Provided excellent customer service in customer interactions.
  • Assisted shopping online orders.
  • Answered phones and processed customer orders.

Assistant Front End Manager

Stop & Shop
02.2022 - 03.2023
  • Monitored cash drawers in checkout stations.
  • Maintained store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Assessed customer needs and provided assistance.
  • Resolved customer complaints promptly.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in customer interactions.
  • Coached employees through day-to-day work and complex problems.
  • Assisted with scheduling.
  • Oversaw and guided employee performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations.
  • Monitored call-outs and obtained shift coverage.

Online Pickup Full Time Associate

Stop & Shop
12.2021 - 03.2022
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting.
  • Managed time efficiently in order t complete all tasks within deadlines.
  • Resolved customer complaints promptly.
  • Provided excellent customer service in customer interactions.
  • Assisted shopping online orders.
  • Answered phones and processed customer orders.

Part Time Front End Supervisor

Stop & Shop
10.2017 - 12.2021
  • Maintained a clean and organized front-end area.
  • Managed customer returns and exchanges efficiently.
  • Monitored cashier performance and assisted with problems encountered during the checkout process.
  • Monitored cash drawers in checkout stations.
  • Responded to customer questions and complaints during their shopping experience.

Cashier

Stop & Shop
03.2017 - 10.2017


  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers through the checkout process to provide them with a better experience.

Cashier/Service Desk Assistant

Stop & Shop
06.2005 - 08.2010
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers through the checkout process to provide them with a better experience.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly.
  • Processed returns and exchanges promptly and efficiently.
  • Provided excellent customer service in customer interactions.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
10-2027

Skills

  • Customer service
  • Time management
  • Employee supervision
  • Cash handling
  • E-commerce platforms
  • Schedule management
  • Cash office/bookkeeping

Timeline

Front End Manager

Stop & Shop
07.2023 - Current

Online Pickup Lead

Stop & Shop
05.2023 - 07.2023

Online Pickup Assistant

Stop & Shop
03.2023 - 05.2023

Assistant Front End Manager

Stop & Shop
02.2022 - 03.2023

Online Pickup Full Time Associate

Stop & Shop
12.2021 - 03.2022

Part Time Front End Supervisor

Stop & Shop
10.2017 - 12.2021

Cashier

Stop & Shop
03.2017 - 10.2017

Cashier/Service Desk Assistant

Stop & Shop
06.2005 - 08.2010

Bachelor of Arts - Psychology

Southern New Hampshire University

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Sarah Steward