Sarah Steward
Lebanon,CT
Overview
20
20
years of professional experience
Work History
Front End Manager
Stop & Shop
07.2023 - Current
- Oversees cash handling procedures.
- Monitors cash drawers in checkout stations.
- Oversees cashier operations and bookkeeping.
- Maintains store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintains strong customer relations and effective customer service standards.
- Assessing customer needs and providing assistance.
- Supervises and guides new employees.
- Resolves customer complaints promptly.
- Responds to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provides excellent customer service in customer interactions.
- Coaches employees through day-to-day work and complex problems.
- Collaborates with other department managers.
- Schedules employees according to skill sets and coverage needs, and make adjustments to meet unexpected demands.
- Oversees and guides employee performance.
- Maintains professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintains positive customer relations.
- Improves staffing during busy periods by creating employee schedules and monitoring call-outs.
Online Pickup Lead
Stop & Shop
05.2023 - 07.2023
- Worked effectively in fast-paced environments.
- Worked well in a team setting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines.
- Supervised and guided new employees.
- Resolved customer complaints promptly.
- Provided excellent customer service in customer interactions.
- Guided employees in shopping online orders.
- Collaborated with other department managers.
- Oversaw employees and gave tips for improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in shopping online orders.
- Monitored customer orders for quality.
- Answered phones and processed customer orders.
Online Pickup Assistant
Stop & Shop
03.2023 - 05.2023
- Worked effectively in fast-paced environments.
- Worked well in a team setting.
- Managed time efficiently in order t complete all tasks within deadlines.
- Resolved customer complaints promptly.
- Provided excellent customer service in customer interactions.
- Assisted shopping online orders.
- Answered phones and processed customer orders.
Assistant Front End Manager
Stop & Shop
02.2022 - 03.2023
- Monitored cash drawers in checkout stations.
- Maintained store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Assessed customer needs and provided assistance.
- Resolved customer complaints promptly.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in customer interactions.
- Coached employees through day-to-day work and complex problems.
- Assisted with scheduling.
- Oversaw and guided employee performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations.
- Monitored call-outs and obtained shift coverage.
Online Pickup Full Time Associate
Stop & Shop
12.2021 - 03.2022
- Worked effectively in fast-paced environments.
- Worked well in a team setting.
- Managed time efficiently in order t complete all tasks within deadlines.
- Resolved customer complaints promptly.
- Provided excellent customer service in customer interactions.
- Assisted shopping online orders.
- Answered phones and processed customer orders.
Part Time Front End Supervisor
Stop & Shop
10.2017 - 12.2021
- Maintained a clean and organized front-end area.
- Managed customer returns and exchanges efficiently.
- Monitored cashier performance and assisted with problems encountered during the checkout process.
- Monitored cash drawers in checkout stations.
- Responded to customer questions and complaints during their shopping experience.
Cashier
Stop & Shop
03.2017 - 10.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers through the checkout process to provide them with a better experience.
Cashier/Service Desk Assistant
Stop & Shop
06.2005 - 08.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers through the checkout process to provide them with a better experience.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly.
- Processed returns and exchanges promptly and efficiently.
- Provided excellent customer service in customer interactions.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
10-2027
Skills
- Customer service
- Time management
- Employee supervision
- Cash handling
- E-commerce platforms
- Schedule management
- Cash office/bookkeeping
Timeline
Front End Manager
Stop & Shop
07.2023 - Current
Online Pickup Lead
Stop & Shop
05.2023 - 07.2023
Online Pickup Assistant
Stop & Shop
03.2023 - 05.2023
Assistant Front End Manager
Stop & Shop
02.2022 - 03.2023
Online Pickup Full Time Associate
Stop & Shop
12.2021 - 03.2022
Part Time Front End Supervisor
Stop & Shop
10.2017 - 12.2021
Cashier
Stop & Shop
03.2017 - 10.2017
Cashier/Service Desk Assistant
Stop & Shop
06.2005 - 08.2010
Bachelor of Arts - Psychology
Southern New Hampshire University