Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Studioso

Mesa,AZ

Summary

Hardworking and highly-motivated employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Career Hiatus

Self
Mesa, AZ
09.2022 - Current
  • Experienced layoff as part of a company-wide downsizing caused by increasing mortgage rates, leading to a significant reduction in staffing levels.
  • Over the last two years, I have acted as the primary caretaker for elderly family members. I am thankful I had the ability to be there for my family during this time
  • Assisted in performing essential daily tasks such as administering medication, preparing meals, attending personal care needs, and accompanying to doctor appointments.

Remote Mortgage Loan Processor Assistant

TJC Mortgage, Inc
Birmingham, AL
12.2018 - 09.2022
  • Conducted thorough checks on applicants' credit and personal references through contacts with credit bureaus, employers, and additional reporting sources.
  • Assembled and compiled loan closing documents including title abstracts, insurance forms, loan forms, and tax receipts.
  • Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Managed loan application pipeline by meeting assigned deadlines for completing and submitting reports.
  • Ensured effective and consistent communication with Loan Officers while working remotely

Customer Support Specialist

Valant Medical Solutions
Seattle, WA
02.2018 - 12.2018
  • Delivered personalized customer service by addressing questions and promptly solving basic problems on customer accounts over the phone and through email.
  • I ensured adherence to productivity standards and maintained high quality of work by consistently achieving or surpassing KPIs such as average handle time, live answers, documentation accuracy, follow-up responsiveness and exhibiting professionalism with extensive knowledge for providing assistance.
  • Maximized team performance through mentoring of new employees, providing guidance on procedures and policies.
  • Adhered to corporate and regulatory policies ensuring information confidentiality and privacy.
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Virtual Customer Service Representative

Comcast
Seattle, WA
10.2008 - 02.2018
  • Effectively communicated with customers, addressing their concerns and restoring functionality.
  • De-escalated customer concerns by maintaining a friendly and calm demeanor.
  • Ensured that all information and details related to customer interactions were regularly updated in the company's customer service database
  • Consistently achieved service level targets, handle time and productivity requirements while working remotely.
  • Consistently stayed up-to-date with company's products and services to provide valuable information on complementary offerings, resulting in enhanced cross-selling opportunities.

Education

Some College (No Degree) - Business Administration

Edmonds Community College
Lynnwood, WA

High School Diploma -

Edmonds Woodway High School
Edmonds, WA

Skills

  • Attention to Detail
  • Flexible and Adaptable
  • Customer Service and Assistance
  • Excellent Verbal and Written Communication
  • Problem-Solving
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Time Management
  • Microsoft Office
  • Able to Quickly Grasp New Concepts

References

References available upon request.

Timeline

Career Hiatus

Self
09.2022 - Current

Remote Mortgage Loan Processor Assistant

TJC Mortgage, Inc
12.2018 - 09.2022

Customer Support Specialist

Valant Medical Solutions
02.2018 - 12.2018

Virtual Customer Service Representative

Comcast
10.2008 - 02.2018

Some College (No Degree) - Business Administration

Edmonds Community College

High School Diploma -

Edmonds Woodway High School

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Sarah Studioso