Summary
Overview
Work History
Education
Skills
Projects And Additional Experience
Timeline
Generic

Sarah Sturgis

Summerville,SC

Summary

Detail-oriented Technical & Data Analyst with experience in troubleshooting, data management, and process optimization. Skilled in analyzing trends, improving efficiency, and leveraging technology to enhance business operations. Adept at working with data-driven insights, workflow automation, and quality assurance. Seeking a non-phone-based role that utilizes my technical expertise and analytical mindset.

Overview

8
8
years of professional experience

Work History

Technical Care Expert

T-Mobile
11.2024 - Current
  • Diagnosed and resolved technical issues related to mobile devices, network services, and software applications
  • Analyzed troubleshooting trends to improve efficiency and reduce escalations
  • Assisted in developing training documentation for internal knowledge base

Account Care Expert

T-Mobile
06.2024 - 11.2024
  • Managed account inquiries, billing resolutions, and service adjustments through data-driven solutions
  • Identified process inefficiencies and recommended automation solutions for customer account management
  • Maintained compliance with company policies and optimized workflows for improved customer interactions

Customer Success Analyst

SelectQuote Insurance Services
11.2023 - 05.2024
  • Conducted in-depth health risk assessments and provided data-driven recommendations
  • Utilized CRM tools to track client interactions and optimize customer engagement strategies
  • Worked with data validation tools to ensure accurate enrollment processing

Sales Development Intern (Data & Lead Analysis)

CourseCareers
07.2023 - 08.2023
  • Researched and analyzed lead qualification metrics using BANT methodology
  • Utilized Google Sheets and CRM software to optimize prospecting data
  • Automated data entry tasks to improve efficiency in lead generation

Certified Medical Administrative Assistant (CMAA) Intern

MUSC/Lowcountry Program
01.2017 - 12.2017
  • Provided administrative support, ensuring smooth patient scheduling and record management
  • Assisted with account management and documentation of medical records
  • Developed interpersonal and organizational skills while managing sensitive information

Education

Bachelor's Degree - Entertainment Business

Full Sail University
01.2018

Certified Medical Administrative Assistant (CMAA) -

MUSC/Lowcountry Program
01.2017

Skills

  • Data Analysis & Reporting
  • IT Support & Troubleshooting
  • Process Improvement & Documentation
  • CRM & Ticketing Systems
  • Quality Assurance & Compliance
  • Workflow Automation

Projects And Additional Experience

  • Automated reports using Google Sheets formulas and data validation tools.
  • Assisted in quality assurance by analyzing customer interactions for compliance.
  • Developed workflow documentation to streamline processes.

Timeline

Technical Care Expert

T-Mobile
11.2024 - Current

Account Care Expert

T-Mobile
06.2024 - 11.2024

Customer Success Analyst

SelectQuote Insurance Services
11.2023 - 05.2024

Sales Development Intern (Data & Lead Analysis)

CourseCareers
07.2023 - 08.2023

Certified Medical Administrative Assistant (CMAA) Intern

MUSC/Lowcountry Program
01.2017 - 12.2017

Bachelor's Degree - Entertainment Business

Full Sail University

Certified Medical Administrative Assistant (CMAA) -

MUSC/Lowcountry Program

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Sarah Sturgis