Sarah Swartz
Toronto,Canada
Summary
Friendly and polished front-of-house professional passionate about hospitality, guest experience, and brand representation. Known for creating welcoming atmospheres, managing fast-paced environments, and supporting seamless customer flow. Experienced in luxury retail, nightlife, and high-traffic restaurants. Brings a proactive attitude, strong communication skills, and a polished presence to every guest interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Aleria
Toronto, ON
11.2024 - 01.2025
- Managed reservations and walk-ins during peak holiday traffic
- Assisted in organizing floor plans and guest communication
- Upheld a cheerful and composed presence under pressure
Hostess (On Call)
Papi Chulos
Toronto, ON
11.2024 - 01.2025
- Jumped in to support staffing needs across locations
- Balanced multiple schedules and venue expectations with professionalism
Hostess / Server
Lobby Toronto
Toronto, ON
08.2024 - 01.2025
- Greeted and seated guests during restaurant and nightclub service
- Maintained guest flow and table organization in high-volume settings
- Provided elevated service, contributing to a premium customer experience
Sales Associate
Kiton
Toronto, ON
06.2023 - 09.2023
- Delivered white-glove service in a luxury retail setting
- Assisted with styling, product education, and high-value transactions
- Maintained showroom standards and visual merchandising
Personal Assistant to Owner
Otto
Toronto, ON
05.2023 - 09.2023
- Scheduled meetings and managed the owner's calendar
- Handled client correspondence and day-to-day logistics
- Supported store operations and brand image from behind the scenes
Sales Associate
Clooney & Co
Various Locations
01.2017 - 01.2020
- Helped with event setup, booth display, and customer interaction at conventions
- Gained confidence in face-to-face sales and guest engagement
- Represented the brand with energy and professionalism
Education
Bachelor of Arts - Political Science
University of Western Ontario
London, ON06-2025
High School Diploma with Honours -
Crestwood Preparatory College
Toronto, ON06.2022
Skills
- Front Desk & Guest Greeting
- Merchandising & Styling Support
- Fast-Paced Service Adaptability
- Table Management & Customer Flow
- Friendly, Polished Communication
- Teamwork & Reliability
- Smart Serve Certified
- Basic Scheduling & Admin Support
- Luxury Retail & Hospitality Experience
Certification
Smart Serve Certified (#230605119599)
Websites
Volunteer Work
Volunteer project to Cambodia 2017
- Building the foundation of a brick-and-mortar school house
- Assisted in the construction of home in a floating village
Volunteer project to Fiji 2018 & 2019
- Research project in coral rehabilitation and studies
Timeline
Hostess
Aleria
11.2024 - 01.2025
Hostess (On Call)
Papi Chulos
11.2024 - 01.2025
Hostess / Server
Lobby Toronto
08.2024 - 01.2025
Sales Associate
Kiton
06.2023 - 09.2023
Personal Assistant to Owner
Otto
05.2023 - 09.2023
Sales Associate
Clooney & Co
01.2017 - 01.2020
Bachelor of Arts - Political Science
University of Western Ontario
High School Diploma with Honours -
Crestwood Preparatory College
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